Daniel Bertrand Email and Phone Number
Houston, TX, US
Daniel Bertrand's Location
Houston, Texas, United States, United States
Daniel Bertrand's Contact Details
Daniel Bertrand work email
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Daniel Bertrand personal email
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Daniel Bertrand phone numbers
About Daniel Bertrand
I am an outcome focused management professional with the proven leadership, creativity, and business execution skills to drive impact at scale. I do two things extremely well: make it happen, and build high performing cross-functional teams that in turn make it happen. I do this by utilizing communication, collaboration and consistency to drive value, while creating a transparent, empowered and fun working environment that inspires people to do their best work every day. If you are looking for a visionary leader who can drive change and deliver fantastic business results at scale, let’s have a conversation to discuss your goals and objectives and determine if we are a fit.
Daniel Bertrand's Current Company Details
Microsoft
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Adoption, Experience and Innovation Leader
Houston, TX, US
- Website:
- microsoft.com
- Employees:
- 231118
- Company phone:
- 0124 415 8000
Daniel Bertrand Work Experience Details
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Adoption, Experience And Innovation LeaderMicrosoftHouston, Tx, Us
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Digital Enablement Leader, Mcaps Ai Transformation OfficeMicrosoft Apr 2023 - PresentRedmond, Washington, UsResponsible for three disparate teams that are driving AI Copilot adoption across the 60,000-person Microsoft Customer and Partner Solutions organization, and facilitating platform strategy, execution and support for the MSX Content sales enablement platform.
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Business Services & Operations Leader, Commercial Systems And Business IntelligenceMicrosoft Oct 2021 - Apr 2023Redmond, Washington, UsWorld-wide Operations Leader for the MCAPS Commercial Systems & Business Intelligence organization. Responsible for partnering across the Microsoft Customer and Partner Solutions organization to drive business continuity and ensure consistent and repeatable approaches to planning and governance, organizational methodology & operational experiences, change management, change governance and user enablement. As part of this remit, facilitates the reimagining of operations to accelerate friction free, seamless and consistent process, tools, reporting and BI operational experiences across the MCAPS ecosystem at scale.
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Customer Success Business Operations Leader, Customer Experience & SuccessMicrosoft Jul 2020 - Oct 2021Redmond, Washington, UsWorld-wide Operations Leader for the Enterprise Support business within CE&S. Responsible for creating and optimizing the E2E processes, methods and tools for the Enterprise Support Field and Sales roles to enable Unified Support for all customers. In this role I developed Delivery, Sales and Pricing Operations teams to enable the Enterprise Support strategies, while also leading the Global Service Center to offload operational task from our Field and drive cost efficiency. For FY21 our work contributed to Enterprise Support delivery +$37M VTB and +4% YoY growth.
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Delivery Operations Leader, Microsoft ServicesMicrosoft Jul 2019 - Jul 2020Redmond, Washington, UsWorld-wide Delivery Operations Leader for Services Business Operations. Responsible for optimizing the core processes, methods and tools for Consulting and Support Delivery and Global Capacity Management within Enterprise Services.
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Regional Director Solutions Sales - Modern WorkplaceMicrosoft Apr 2017 - Jul 2019Redmond, Washington, UsRegional Solutions Sales Director for Modern Workplace helping enterprise customers succeed in their Digital Transformation journey through the use of Microsoft Cloud Productivity & Security solutions.For FY19, responsible for a $1B book of business and a team of Solution Sales Professionals across three lines of business (Modern Workplace, Surface and Project). Delivered 103% (+$24M) Attainment.For FY18, responsible for a $725M book of business and a team of Solution Sales Professionals across three lines of business (Modern Workplace, Surface and Project). Delivered 102% (+$15M) Attainment.Joined the organization in Q4 of FY17 and turned around an underperforming business to exceed budget for the fiscal year.
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Chief Of Staff - Enterprise Services Delivery, Ww Business ProductivityMicrosoft Feb 2016 - Apr 2017Redmond, Washington, UsDirector of Business Management for the Enterprise Services Delivery Global Business Productivity Domain. Responsible for the operational execution of a $450M global book of business comprised of 2,000+ consulting and support professionals.
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Services Practice Leader - Central Region Commercial ServicesMicrosoft Jul 2014 - Feb 2016Redmond, Washington, UsSr. Director of Americas Enterprise Services for the Heartland, South Central and Gulf Coast Districts Managed business. Responsible for a $150M book of business comprised of consulting and support managed by an organization of 5 Delivery Management Managers, 7 Engagement Managers, and 82 Technical Account Managers.For FY15, helped Central Region exceed MCS and Premier revenue targets. Delivered 105% revenue attainment against budget for Premier while leading the business thru the Services organizational change aligning Premier Support and MCS under single delivery leaders to better serve our customers. Member HiPo FY15.
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Support Practice Leader - Central Region Premier SupportMicrosoft Nov 2011 - Jul 2014Redmond, Washington, UsSr. Director of Premier Support for the South Central District and the Central Region Mid Market Client Practice. Responsible for an $81M book of business managed by an organization of 93 Technical Account Managers and 6 Support Practice Managers. For FY14, delivered 11% growth to the business and exceeded revenue attainment against budget for the South Central District and Central Region Mid Market Client Practice. Ran the Premier US People Team and delivered the FY14 Leadership Development Offsite, developed and delivered Learning Burst trainings and SPM Drop-in Clinics, along with delivering the Understanding Premier Financials video series. Member of HiPo FY14.For FY13 delivering 105% and 115% revenue attainment against budget for the South Central District and the Central Region Mid Market Client Practice respectively. Grew my team to six managers while continuing to grow diversity hiring nationally. Member of HiPo FY13.For FY12 grew Operations Consulting over 300%, drove 85% WHI, expanded diversity hiring by 800%, delivered 104% revenue attainment against budget, while hiring and onboarding two new managers out of four. Rated in the top 5% of employees. Member of HiPo FY12.
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Support Practice Manager, Premier SupportMicrosoft Apr 2010 - Nov 2011Redmond, Washington, UsOne of three Premier Support Practice Managers for the South Central District. Responsible for 17 Technical Account Manager direct reports and a $15M book of business covering 72 customer schedules. For FY11 delivered 168% revenue attainment against budget, 323% growth in Dedicated Support Engineer revenue, and 90% Workforce Health Index all while transitioning 35% of my direct reports out of my business, adding 6 new hires and driving added value to my customers. Rated in the top 20% of employees. Member of HiPo FY11.
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Engagement Manager, Microsoft Consulting ServicesMicrosoft May 2007 - Apr 2010Redmond, Washington, UsOne of three Engagement Managers responsible for delivering all Microsoft Consulting Services engagements in Houston, TX. Accountable for driving project delivery excellence and total client satisfaction. Responsible for risk and communication planning, project resourcing and tasking, project budget monitoring and control, issue escalation and resolution, and project status reporting for a $4.5M portfolio of business. Rated Exceeded 20% for each of the years at Microsoft. Member of HiPo FY09 & FY10.
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Engagement ManagerIdea Integration Apr 2002 - May 2007London, Uk, Gb -
ConsultantCompaq Computer Corporation For Priority It Jul 2000 - Feb 2002
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Web StrategistAir Liquide America Corp. Apr 1999 - Jul 2000Paris, Fr -
Web SpecialistFuturesoft, Inc. Jun 1997 - Apr 1999In
Daniel Bertrand Skills
Program Management
Strategy
Crm
Enterprise Software
Management
Professional Services
Leadership
Cloud Computing
Project Management
Account Management
It Strategy
Enterprise Architecture
It Service Management
Saas
Business Analysis
Vendor Management
Business Intelligence
Solution Architecture
Software Project Management
Data Center
Sharepoint
Architecture
Agile Methodologies
Integration
Product Management
Software Development
Consulting
It Management
Pmp
Business Process Improvement
Solution Selling
Cross Functional Team Leadership
Agile Project Management
Sdlc
Requirements Analysis
Customer Relationship Management
Software Development Life Cycle
Business Process
Project Portfolio Management
Daniel Bertrand Education Details
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Texas A&M UniversityArchitecture
Frequently Asked Questions about Daniel Bertrand
What company does Daniel Bertrand work for?
Daniel Bertrand works for Microsoft
What is Daniel Bertrand's role at the current company?
Daniel Bertrand's current role is Adoption, Experience and Innovation Leader.
What is Daniel Bertrand's email address?
Daniel Bertrand's email address is db****@****mac.com
What is Daniel Bertrand's direct phone number?
Daniel Bertrand's direct phone number is +171354*****
What schools did Daniel Bertrand attend?
Daniel Bertrand attended Texas A&m University.
What skills is Daniel Bertrand known for?
Daniel Bertrand has skills like Program Management, Strategy, Crm, Enterprise Software, Management, Professional Services, Leadership, Cloud Computing, Project Management, Account Management, It Strategy, Enterprise Architecture.
Who are Daniel Bertrand's colleagues?
Daniel Bertrand's colleagues are Khadeeja Shines, Dalli Ale, Na Tu, Rangarajan Krishnan, Human Resources Professional, Akash Sangale, Andugula Sneha.
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