As an Operations Product Owner at Taco Bell (as seen on the cover of Time Magazine’s issue of Top 100 Most Influential Companies of 2023), I guide the product vision and roadmap of high-profile software, innovation, and special team projects.• Help maintain a robust pipeline for a proprietary software product used by store employees by working closely with field leaders to collect ideas and feedback directly from users to fill out the backlog.• Provide major input on feature functionality and design by leveraging human-centered design methods and user-level perspective to achieve the software’s holistic goals. • Balance business criticality and development resources to fill a meaningful and achievable pipeline of enhancements and defect fixes at a steady cadence.• Work closely with Training and Comms teams to ensure the field users were notified and prepared for upcoming software changes. • Chosen to fill a role within the first of many cross-functional work groups supervised by the McKinsey consulting firm with the purpose of ideating and testing solutions for specific problems unique to the QSR realm and Taco Bell. • Drive innovation projects which utilize automation and artificial intelligence to enhance labor deployment and improve operational performance.

Provided key Taco Bell Information Technology reports and insights pivotal in the health assessment across all domestic restaurants. Established efficient robust data modeling & analysis to better manage internal solutions in response to critical issues. • Pioneered the Problem Management entity within Taco Bell Information Technology and developed processes and tools which have become well-established standard procedure across the Production Support departments. • Commissioned to provide data-driven insights which influenced major hardware purchasing decisions, technology adoption campaigns, and software deployment strategies.• Elevated reporting standards at Taco Bell Restaurant Care through the adoption of concise executive summaries, improved data modeling efficiency, optimized report designs, objective peer evaluation, which facilitated the continual evolution to maximize accuracy and value.• Contributed to diversity and inclusion projects through membership to the Mas Pride ERG including material which was made available to all Taco Bell corporate and restaurant employees in the US.

Develop, shoot, and edit compelling human-interest short form digital videos and graphics for use in religious, non-profit, and online entertainment environments. • The Birthday Talk Show - Produced and developed a web-series talk show filmed in front of a live studio audience; Managed live event floor production; Produced and edited promotional content, live show media, and final product• Journey Church – Filmed and edited weekly “Journey Story” segments featuring brief vignettes of individual parishioners and their personal stories; Created project specific branding and graphics• Giving Children Hope - Non-profit organization in Orange County, CA. Documented a "1 Million Meals for Venezuela" event with footage and interviews and produced a short video which highlights their cause.

Manage multiple accounts simultaneously and collaborate with business development team to identify and develop new accounts and partnerships. Negotiated rates, interpreted insurance benefits to clients, finalized contracts and coordinated admissions for over a dozen facilities across the United States. • Identified opportunities for increased operational efficiency in sales processes• Developed partner relationships in collaboration with business development team• Collaborated with Salesforce administrators to manage lead accounts• Analyzed insurance benefits and interpreted coverage and financial impact to clients• Performed pre-assessments and provided input on medical necessity criteria

Rapidly promoted with increasing responsibilities in logistics planning, management, and process improvement. Chosen to be on the project development team for a new department responsible for coordinating company-wide logistics and operations.• Tracked operations data to identify and resolve efficiency and redundancy issues• Coordinated cross-functional planning, scheduling, and tracking of service launches • Prepared weekly operation reports which were reviewed by senior management• Oversaw both departmental and individual improvement plans and measures• Maintained assignment and staff schedules according to skill and project needs

Laid framework for Standard Operation Procedures for clinical scheduling and transportation facilitation resulting in the development of a new Logistics Department.Established liaison relationships with outside vendors to maintain open communication and steady workflow resulting in prevention or rapid resolution of problems and issues.Maintained quality assurance of transportation, logistics, supply chain, and other operations procedures to ensure maximum efficiency and reliability of clinical and support services.

Created engaging media content for use on client social media channels, and collaborated on implementation of video into social media campaigns. Coordinated and executed post-production of digital media including editing, and motion graphics creation.• Built small-scale studio for in-house video production • Operated and maintained audio/visual and production equipment and editing bays