‘Enjoy is a technology-powered platform reinventing “Commerce at Home” to bring the best of the store directly to customers. Enjoy operates a Smart Last Mile™ solution, which includes a network of Mobile Stores with significant inventory and trained Experts that bring greater speed, convenience and personalised experiences to customers.’Key Achievements: - Launched multi-million-pound green site and running 30 mobile retail store Experts. - Number one site for RPV revenue per visit inside 12 months. - Pioneered EE sales growth broke the record and paved the way for adoption. - Promoted for performance and innovation to largest UK site in Sevenoaks. - Achieved number one for Revenue in the UK in just eight months with Sevenoaks. - Created process and supported multiple stakeholders and departments in shaping the direction across commercials, recruitment, health and safety and many other areas.

- Leading and managing two cluster managers, ensuring the delivery of effective training to personnel, monitoring performance and providing constructive and useful feedback to facilitate development - Overseeing the operational and financial success of 21 branches, specialising in retail jewellery, prestige watches, designer handbags and the provision of a range of financial services, including asset based loans, foreign exchange and worldwide money transfers - Ensuring the provision of outstanding customer service, exceeding expectations and resolving a wide range of issues efficiently and professionally both over the phone and in person - Managing all aspects of P&L, optimising use of manpower, controlling budgets, allocating resources effectively and maximising cost efficiency at all times - Appointed Acting Head of Branches on multiple occasions following exceptional performance - Highlighted for Head of Branches succession - Promoted three times in just over four years due to consistent achievements - Created, developed and delivered a successful trial, which became the basis for current key pawn broking growth strategy, including project management and papers to the executive board - Devised and project managed the rollout of an Automated Authorisations Process in line with new FCA requirements leading to a 5% reduction in unredeemed rates of loans - Doubled year on year foreign exchange revenue through the implementation of an innovative new pricing strategy, delivery of training negotiation skills to the team and an effective new sales process

- Overseeing the operational and financial success of 16 branches, - Leading and managing teams, coordinating the recruitment and selection of staff based on skills, experience and perceived ability to positively contribute to organisational goals - Handling and resolving a range of ER issues, including investigations, disciplinary and appeal hearings - Ensuring the provision of outstanding customer service, exceeding expectations and resolving a wide range of issues efficiently and professionally both over the phone and in person - Managing all aspects of P&L, optimising use of manpower, controlling budgets, allocating resources effectively and maximising cost efficiency at all times - Top ranked overall Area Manager for performance, for EBITDA and pawn broking growth - Significantly increased asset-based loan book by £1.1m across a 14-month period and two roles - Successfully delivered effective key change management initiatives through administrative period whilst maintaining the highest branch management attrition

- Recruiting, leading, managing and supporting personnel including all ER issues - Overseeing all aspects of P&L, optimising use of manpower, controlling budgets, allocating resources effectively and maximising cost efficiency at all times - Overseeing six pawnbroker branches and ensuring the provision of outstanding customer service, exceeding expectations and resolving a wide range of issues efficiently and professionally both over the phone and in person - Created, developed and introduced an effective new ‘taking market share approach’, subsequently implemented throughout the organisation following its success - Substantially grew asset-based loan book by £400k despite only being in the role for a short period as a result of the aforementioned approach

- Recruiting, leading, managing teams and providing coaching and mentoring to support wider business plan - Understanding key financial drivers and managing EBITDA accordingly - Ensuring full protection of company assets - Conducting comprehensive and insightful analysis of competitor activity in order to retain an advantage within the market place - Overseeing business compliance with all operational processes and procedures, security, health & safety, anti-money laundering and data protection regulations - Transformed the operational and financial fortunes if this highly underperforming branch in a declining business unit - Significantly increased annual retail sales by more than 200% - Improved asset-based loan book from £180k to £280k and added £80k gross income per annum - Substantially reduced loan default rates from 25% to an average of 15% through the development and implementation of a robust customer care program with touch points throughout the 6-month cycle - Increased customer satisfaction by developing staff, setting expectations and leading by example