Daniel Birch Email & Phone Number

United Kingdom

London, England, United Kingdom

England, United Kingdom

‘Enjoy is a technology-powered platform reinventing “Commerce at Home” to bring the best of the store directly to customers. Enjoy operates a Smart Last Mile™ solution, which includes a network of Mobile Stores with significant inventory and trained Experts that bring greater speed, convenience and personalised experiences to customers.’Key Achievements: - Launched multi-million-pound green site and running 30 mobile retail store Experts. - Number one site for RPV revenue per visit inside 12 months. - Pioneered EE sales growth broke the record and paved the way for adoption. - Promoted for performance and innovation to largest UK site in Sevenoaks. - Achieved number one for Revenue in the UK in just eight months with Sevenoaks. - Created process and supported multiple stakeholders and departments in shaping the direction across commercials, recruitment, health and safety and many other areas.

London, Greater London, United Kingdom

London, United Kingdom

- Leading and managing two cluster managers, ensuring the delivery of effective training to personnel, monitoring performance and providing constructive and useful feedback to facilitate development - Overseeing the operational and financial success of 21 branches, specialising in retail jewellery, prestige watches, designer handbags and the provision of a range of financial services, including asset based loans, foreign exchange and worldwide money transfers - Ensuring the provision of outstanding customer service, exceeding expectations and resolving a wide range of issues efficiently and professionally both over the phone and in person - Managing all aspects of P&L, optimising use of manpower, controlling budgets, allocating resources effectively and maximising cost efficiency at all times - Appointed Acting Head of Branches on multiple occasions following exceptional performance - Highlighted for Head of Branches succession - Promoted three times in just over four years due to consistent achievements - Created, developed and delivered a successful trial, which became the basis for current key pawn broking growth strategy, including project management and papers to the executive board - Devised and project managed the rollout of an Automated Authorisations Process in line with new FCA requirements leading to a 5% reduction in unredeemed rates of loans - Doubled year on year foreign exchange revenue through the implementation of an innovative new pricing strategy, delivery of training negotiation skills to the team and an effective new sales process

London, United Kingdom

- Overseeing the operational and financial success of 16 branches, - Leading and managing teams, coordinating the recruitment and selection of staff based on skills, experience and perceived ability to positively contribute to organisational goals - Handling and resolving a range of ER issues, including investigations, disciplinary and appeal hearings - Ensuring the provision of outstanding customer service, exceeding expectations and resolving a wide range of issues efficiently and professionally both over the phone and in person - Managing all aspects of P&L, optimising use of manpower, controlling budgets, allocating resources effectively and maximising cost efficiency at all times - Top ranked overall Area Manager for performance, for EBITDA and pawn broking growth - Significantly increased asset-based loan book by £1.1m across a 14-month period and two roles - Successfully delivered effective key change management initiatives through administrative period whilst maintaining the highest branch management attrition

East London

- Recruiting, leading, managing and supporting personnel including all ER issues - Overseeing all aspects of P&L, optimising use of manpower, controlling budgets, allocating resources effectively and maximising cost efficiency at all times - Overseeing six pawnbroker branches and ensuring the provision of outstanding customer service, exceeding expectations and resolving a wide range of issues efficiently and professionally both over the phone and in person - Created, developed and introduced an effective new ‘taking market share approach’, subsequently implemented throughout the organisation following its success - Substantially grew asset-based loan book by £400k despite only being in the role for a short period as a result of the aforementioned approach

Dagenham, Greater London, United Kingdom

- Recruiting, leading, managing teams and providing coaching and mentoring to support wider business plan - Understanding key financial drivers and managing EBITDA accordingly - Ensuring full protection of company assets - Conducting comprehensive and insightful analysis of competitor activity in order to retain an advantage within the market place - Overseeing business compliance with all operational processes and procedures, security, health & safety, anti-money laundering and data protection regulations - Transformed the operational and financial fortunes if this highly underperforming branch in a declining business unit - Significantly increased annual retail sales by more than 200% - Improved asset-based loan book from £180k to £280k and added £80k gross income per annum - Substantially reduced loan default rates from 25% to an average of 15% through the development and implementation of a robust customer care program with touch points throughout the 6-month cycle - Increased customer satisfaction by developing staff, setting expectations and leading by example

Brisbane, Australia