Daniel Blakeman Email & Phone Number

Dayton, Oh, Us

Dayton, Oh, Us

Duluth, Georgia, United States

• Work alongside our software team to assist with internal and external development and integration projects.• Create TCL-based drivers to interface MaxView with customer hardware.• Create user interface panels.• Assist with programming tasks directly on the MaxView product.• Execute software testing to validate core product enhancements.• Assist with management of software test lab, including establishing an internal MaxView system to monitor lab hardware, which will be used as a demo system for customers.• Designed a new Git workflow.

Pittsburgh, Pennsylvania, United States

In this collaborative role, I work across the organization to streamline development operations and processes in supporting the needs of the company's 110 channels. My responsibilities also include ensuring the reliability of all of the company's servers and development needs.In order to optimize deployment and integration system enhancements, release cycle efficiency, and troubleshooting and resolving technical issues, I leveraged my skills as a programmer and developer to contribute to the following:➟ Created, built, tested, and troubleshot web APIs built in C# using .NET framework.➟ Developed authentication bug issue fix using C# for all 110 channels.➟ Utilized Git for build versioning and source control storage across nine development environments.➟ Applied C# and object-oriented programming knowledge to collaboratively develop correct file/code and push to source control.➟ Investigated artifact build issues using JSON/XML/C# and log files for timely code fixes or rollback, minimizing project deployment disruption and preventing medication delays and lost medication costs.➟ Enhanced team CI/CD lifecycle by mastering PowerShell and creating customized scripts for process automation, including server management for production testing and release management.➟ Managed 100+ pipelines via Azure DevOps to facilitate the seamless release of projects into production.➟ Acted as release manager responsible for working with development, platform, and database teams and business stakeholders in coordinating large cross-team deployment activities.➟ Contributed to the development and continuous update of three mobile applications released on both Google Play and iOS App Store platforms.➟ Championed and created from scratch a standardized server migration process.➟ Prevented network vulnerabilities and exposure of patient HIPAA information.

Glendale, Az, United States

In this role I served as the dedicated liaison for addressing CEO concerns at Humana Pharmacy, including facilitaing authorization approvals fo rmitigating medicaiton cost issues related to tier changes. Standout accommplishments in this role include:➟ Proactively mitigated potential privacy breaches via meticulous research and accurate attribution of member claims, saving Humana from potential Medicare fines by preventing medication delivery delays and avoiding HIPAA issues.➟ Utilized ad-hoc query tools, specifically in Rx Nova, to extract valuable insights and communicate issue resolutions at all organizational levels.

Glendale, Az, United States

In this role I utilized five separate systems simultaneously to resolve customer issues and provide excellent customer support.Highights:➟ Proficiently identified and resolved errors including incorrect authorizations and claim payment discrepancies, ultimately saving members thousands of dollars.➟ Served as subject matter expert in a leadership capacity within just six months of joining the company.➟ Actively monitored the team chat and provided prompt assistance to colleagues, especially when they were assisting members on the phone, with the primary goal of enhancing the member's experience.➟ Demonstrated empathetic and understanding communication with both colleagues and customers. ➟ Skillfully assisted callers with insurance issues, placing a strong emphasis on achieving first call resolution.

Dayton, Ohio, United States

In this role I monitored email correspondences, directed customers to appropriate destinations, and managed and resolved tickets in a timely manner.Highlights of my contributions in this role include:➟ Acted as a facilitator for meetings among ~4 global teams. ➟ Ran multiple batch SQL reports a day, translating data for users and presenting it in a readable format using Excel and pivot tables. ➟ Created and coached colleagues daily on software use, ensuring errors were addressed as to prevent future errors and saving Humana thousands of dollars in medication reshipments.➟ Established standard operating procedures for the company's informational database and conducted system testing for ~5 environments/applications.

Dayton, Ohio, United States

In this role I collaborated with 3 separate IT departments in running test cases from order creation to shipping, along with documentation and screenshots and identified critical issues related to system errors and patient file inaccuracies saving Humana thousands of dollars in reshipments.Highlights include:➟ Evaluated and amended issues regarding authorizations for up to $100K of medication each day, along with managing 30 to 50 claims issues a day and ensuring timely deliveries.➟ Served as a resource for patients and staff to understand insurance benefits, assessed and resolved authorization issues, and assisted members in getting medication approved, saving an average of $500K annually.

Bachelor'S, Computer Software Engineering

Associate Of Arts And Sciences - Aas, Computer Software Engineering

Bachelor Of Arts - Ba, Communication, General

Activities and Societies: Head of Marketing for the Student Government Head of Marketing for Fundraising Head of Marketing for Rotaract