Daniel Blue Email & Phone Number

Port St. Lucie, Fl, Us

Baltimore, Md, Us

Plantation, Fl, Us

Plantation, Fl, Us

I oversaw a dynamic team comprising 5 systems/cloud engineers, 2 network engineers, and 1 systems administrator. My responsibilities span the entire lifecycle of our organization’s IT infrastructure, from architecture design to ongoing management and optimization. By implementing robust solutions, we ensure the security, scalability, and performance necessary to meet the organization’s evolving needs.ResponsibilitiesHigh Availability Focus:My team maintains an unwavering commitment to high availability for our users. We swiftly address any issues that arise, minimizing downtime and maximizing productivity.Global Support:Our organization spans continents, serving over 8,000 users across platforms in the US, Mexico, Philippines, and India. We provide seamless support, regardless of geographical boundaries.Integration Expertise:As we onboard new office acquisitions at a rapid pace (averaging 3 per month), my team excels at integrating systems seamlessly. We also tackled a substantial backlog of 100+ sites.Key ContributionsNetwork Hardware Standards:Established standardized network hardware guidelines for our offices and collaborated closely with field teams to initiate implementation.SDWAN Configuration:Assisted in designing a new SDWAN configuration to seamlessly incorporate one of our largest acquisitions, spanning nearly 200 sites.Cloud Migration:Initiated the migration of on-premise file repositories to the cloud, ensuring minimal disruption to daily operations for each department.Legacy System Upgrades:Collaborated with business analytics teams to transition from legacy hardware and systems to cloud-based solutions or upgraded systems aligned with business requirements.

Boca Raton, Florida, Us

With a solid foundation as a Senior Systems Engineer, I seamlessly transitioned into the role of Manager IT Systems Operations. My expertise spans infrastructure setup, network configuration, and team leadership. I am dedicated to maintaining exceptional availability for our users while swiftly addressing any challenges that arise.Key ContributionsOffice Relocation Excellence (2019):During our corporate office move, I played a pivotal role in setting up and configuring both wired and wireless networks. I ensured a seamless transition for all systems, guaranteeing full functionality in our new office.Cost-Saving IT Transformation (2020):Successfully converted our nationwide sales team of 150 employees from external managed IT services to internal IT services. This strategic move saved the company over $1 million per year without increasing administrative headcount.Cloud Migration and Divestiture Preparation:Collaborated with the Development and DevOps team to migrate our call center’s CRM system from on-premises infrastructure to the AWS cloud.Orchestrated the setup of a new Office 365 environment and Azure tenant.

Boca Raton, Florida, Us

Delray Beach, Fl, Us

As a seasoned IT professional, I have successfully managed critical components of our organization’s infrastructure. My expertise spans Exchange administration, Windows updates, Active Directory, Group Policy, VMware, Veeam backups, and Palo Alto Firewall management.Key ContributionsOffice 365 Transformation:Orchestrated the setup, configuration, and ongoing maintenance of our Office 365 environment, encompassing Exchange, Skype for Business, and Azure AD.Implemented an ADFS environment on-premises, seamlessly replicating to Azure servers.Migrated all users from the legacy Exchange 2010 environment to Office 365 Exchange using a hybrid setup.Successfully integrated three separate email environments into Office 365 Exchange.Infrastructure Alignment and Compliance:Ensured that all server hardware, operating systems, software, and procedures adhered to organizational standards and strategic business plans.Efficient IT Operations:Managed the Service Desk Plus ticketing system, overseeing problem management, change management, project management, and asset tracking for the entire IT team.Leveraged batch files, PowerShell, and task automation to enhance team productivity and streamline repetitive tasks.Advanced Troubleshooting and User Support:Served as an escalation point for resolving complex network and systems issues, consistently achieving 100% issue-resolution scores.Conducted comprehensive training sessions across multiple departments, covering network operations, log-in procedures, permissions, printing, security, and software usage.

Boca Raton, Florida, Us

I was hired as a Senior Desktop Support Technician, where I efficiently managed the ticket queue and served as the point of escalation for all Help Desk issues. Within a mere 10 months, I transitioned into the role of a Junior Network Administrator, contributing significantly to the configuration and management of remote servers across 200+ sites. My responsibilities encompassed Symantec backups, Windows updates, patch management, Active Directory, Group Policy, legal compliance, eDiscovery, and Exchange 2003.Key ContributionsWindows XP to 7 Migration Leadership:As the lead technician, I spearheaded the critical upgrade from Windows XP to Windows 7. Rigorous testing ensured that the project aligned seamlessly with business needs, minimizing any potential issues.WSUS Optimization:Recognizing the strain on internet WAN traffic caused by a single server at the corporate office, I reconfigured the WSUS environment by adding servers at all sites. This strategic move significantly reduced the load and improved overall efficiency.Network and Endpoint Security Enhancement:Centralized Symantec endpoint protection management at the corporate office, bolstering security across the client network and PC environment.Successfully built and deployed new file servers, print servers, and domain controllers, contributing to overall performance enhancements.Infrastructure Expansion and Collaboration:Played a pivotal role in the buildout of our EMC SAN/Cisco UCS environment and our collocated facility, ensuring robust infrastructure to support organizational growth.

I have successfully managed critical components of our organization’s infrastructure. My expertise spans telephony administration, Active Directory management, software distribution, and desktop image maintenance.Key ContributionsAvaya PBX and Audix Mastery:Proficiently set up new phone extensions, configured settings for new users, and promptly addressed any issues with existing users.Managed Avaya Audix voicemail systems, ensuring seamless setup and removal.Active Directory Wizardry:Skillfully handled user account setup and removal, fine-tuning settings, and managing user groups within Active Directory.Software Deployment and Support:Leveraged MS SCCM 2007 for efficient software distribution and comprehensive support across the organization.Image Management Excellence:Orchestrated desktop and laptop image management using Symantec Ghost, streamlining deployment and maintenance.Thorough Testing and Deployment:Rigorously tested new software for potential deployment, ensuring optimal functionality and compatibility.Large-Scale User Support:Supported a user base of over 1,500 employees, consistently delivering top-notch service.

Juno Beach, Fl, Us

I have played a pivotal role in ensuring seamless operations for utility, repair, and construction crews. My focus extends beyond mere troubleshooting—I actively collaborate with project teams to enhance applications, boost productivity, and simplify user experiences.Key ContributionsApplication Enhancement and Productivity Maximization:Collaborated closely with project teams to fine-tune applications, ensuring optimal performance and usability for end users.Developed innovative methods to maximize production, streamlining processes and minimizing downtime.Application Testing and Rollout Support:Assisted developers during new application testing and facilitated smooth rollouts, minimizing disruptions.Onsite and Remote Troubleshooting:Swiftly addressed technical issues both onsite and remotely, ensuring uninterrupted workflows.Hardware Configuration and Installation:Proficiently installed and configured hardware devices, including GPS, antennas, WWAN cards, wireless cards, and Bluetooth peripherals.Software Deployment Expertise:Manually installed software and operating systems (Windows XP/Vista, MS Office 2003 and 2007, Sophos, Pointsec).Leveraged IBM Tivoli for remote software installations.Large-Scale User Support:Supported over 500 utility, repair, and construction crews, providing timely assistance and maintaining operational efficiency.

Boca Raton, Florida, Us

I have successfully troubleshot PC, network, and software issues, ensuring seamless operations for our organization. My expertise extends to Active Directory administration, operating system installations, and software setup.Key ContributionsActive Directory Management:Proficiently set up and removed user accounts, fine-tuned settings, and managed user groups within Active Directory.Operating System Installations:Successfully installed and configured operating systems, including Windows XP, Server 2003, and Vista.Software Deployment:Skillfully handled software installations and setups, including MS Office 2003, Oracle, McAfee, and SQL Server.Large-Scale User Support:Supported over 1,000 employees, providing timely assistance and maintaining operational efficiency.

Us

I played a crucial role in upgrading PetSmart stores’ connectivity. My responsibilities included transitioning from outdated 56k circuits to modern MPLS T1 connections for 1,300 PetSmart stores. Here are the key aspects of my work:Key ContributionsSeamless Circuit Upgrades:Collaborated closely with field technicians to facilitate the transition from legacy 56k circuits to more efficient MPLS T1 connections. This upgrade significantly improved network performance and reliability across all PetSmart locations.DBU Modem Verification and Configuration:Ensured that the DBU (Data Back-Up Unit) modems were functioning correctly and properly configured. These modems play a critical role in maintaining data integrity and continuity.Cisco Routers and Switches Setup:Proficiently installed and configured Cisco routers and switches, optimizing network performance and security.LAN, VLAN, and VOIP Management:Edited LAN (Local Area Network) and VLAN (Virtual LAN) configurations as needed, tailoring network settings to specific store requirements.Managed VOIP (Voice over IP) configurations, enabling seamless communication within the PetSmart ecosystem.POS and Phone System Validation:Verified that Point of Sale (POS) systems, phone networks, and hardware were correctly connected and fully operational. This meticulous validation ensured uninterrupted store operations.Thorough Documentation:Maintained detailed records for each installation in the Clarify ticketing system, providing a comprehensive overview of network upgrades and troubleshooting steps.

Irvine, Ca, Us

I have successfully managed critical components of our organization’s network. My expertise spans network monitoring, Cisco router and switch programming, LAN/VLAN/VOIP configuration, remote desktop and server administration, and network consolidation recommendations.Key ContributionsNetwork Monitoring Excellence:Leveraged Orion and Spectrum tools to monitor and analyze network performance, ensuring optimal functionality and timely issue resolution.Cisco Router and Switch Programming:Proficiently programmed Cisco routers and switches, optimizing network performance and security.LAN, VLAN, and VOIP Management:Skillfully handled LAN, VLAN, and VOIP changes, ensuring seamless communication and efficient network operations.Remote Desktop and Server Administration:Managed remote desktops and servers, providing timely support and maintaining operational efficiency.Network Consolidation Recommendations:Reviewed existing network architecture and recommended changes for consolidation, streamlining management and reducing costs.Collaboration and Quick Issue Resolution:Worked closely with IT teams and vendors to swiftly resolve network outages, minimizing disruptions.Thrived in a rotating on-call environment, ensuring 24/7 support for our 10,000+ employees.

Irvine, Ca, Us

I have actively contributed to various aspects of our organization’s technology infrastructure. My diverse skill set spans troubleshooting, desktop support, Active Directory management, server administration, and specialized software configuration.Key ContributionsTroubleshooting and Collaboration:Collaborated with developers to troubleshoot batch processes in both UNIX and NT environments, ensuring smooth operations.As a Level I Desktop Support specialist, I assisted company employees with PC issues, promptly resolving technical challenges.Active Directory Management:Utilized Active Directory for user account changes, including setup and removal, fine-tuning settings, and managing user groups.Ticket Management and Cross-Team Coordination:Opened tickets for other IT teams when resolution was beyond my scope, ensuring efficient problem-solving across departments.Specialized Software Administration:Worked with Avaya CMS for reporting and setup, providing critical insights into call center operations.Managed Citrix, NICE, and Record On Demand servers, optimizing performance and ensuring seamless recording capabilities.Innovative Solutions and Documentation:Researched and implemented DameWare remote administration tool, enhancing efficiency and support capabilities.Diagnosed, remediated, and meticulously documented all issues in the Remedy ticketing system.24/7 Support and Large-Scale User Assistance:Thrived in a rotating on-call environment, providing round-the-clock support for over 10,000 employees.Primarily worked with Dell hardware, specializing in XP Professional.

Richfield, Minnesota, Us

I have successfully troubleshot and repaired both hardware and software issues on customers’ PCs. My expertise extends to installing, upgrading, and repairing PCs directly in customers’ homes. Additionally, I specialize in setting up wired and wireless networks to ensure seamless connectivity. My commitment to excellence also includes spyware and virus removal, safeguarding users’ systems.Key ContributionsTechnical Troubleshooting and Repair:Proficiently diagnosed and resolved hardware and software issues on customers’ PCs, ensuring optimal performance.Installed, upgraded, and repaired PCs directly at customers’ homes, providing convenient and efficient service.Network Setup and Optimization:Expertly configured wired and wireless networks in customers’ homes, enabling seamless connectivity for multiple devices.Ensured robust network security and efficient data transfer.Spyware and Virus Defense:Swiftly removed spyware and viruses, safeguarding users’ systems from potential threats.Team Management and Sales Focus:Successfully managed a team of 15 computer technicians, fostering collaboration and productivity.Aligned technical efforts with sales goals, contributing to overall business success.

Associate Of Arts And Sciences - Aas, Computer Engineering

Education record