Daniel Nguyen Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

• Successfully co-led team of 20 librarians for Your Next Skill service, expanding access to kids & families and teen audiences and completing over 1,200 learning plans.• Demonstrated commitment to equity by serving as the Documents Coordinator, ensuring adherence to Federal Library Depository Program standards and improving accessibility to Federal depository print and digital collections.• Provided comprehensive in-person, phone and virtual reference services, utilizing print and online resources.• Commitment to collaborative teamwork, working with Librarians and Library Associate IVs to answer reference questions.• Coordinated with Shelving Operations Supervisors and paging staff to facilitate major shifting projects in nonfiction spiral.• Oversaw training and work of Library Technician III, optimizing government documents processing.• Mentored and oversaw development of new Library Associate IVs in Reference and Reader Services and for Summer of Learning, optimizing reference referral and information services.• Managed nonfiction subject areas, enhancing the library's offerings in government, law, courts and codes.• Established valuable community partnerships with Gallagher Law Library and Public Law Library of King County, increasing access to civil lawsuit workshops and family law form labs.• Successfully led Emerging Technology Interest Group and created a successful partnership with Intentional3D, facilitating access to the 3D printing software Rhinoceros 3D.

Seattle, Washington, United States

• Served as liaison between the Central Library and branch libraries, ensuring accuracy of content on branch pages. Managed reviews of incoming drafts from freelance copywriters and coordinated content creation for website.• Facilitated the publishing of Library podcasts, ensuring engaging and accessible content that adhered to Web Content Accessibility Guidelines (WCAG).• Actively participated in the Web Redesign Core Team and the Social Media Team, increasing program engagement.• Collaborated with cross-functional teams, including Web Developers and Graphic Designers, maintaining a dynamic web presence and launching the Library’s new website.

Seattle, Washington, United States

• Provided in person, phone and virtual reference information services using print reference materials and online resources.• Responsible for the collection maintenance and review of nonfiction subject areas including paranormal phenomena, job, education, business and cookery books.• Team Site Coordinator for the Reference Services infoNET team sites.• Coordinator for staff unit meeting database demos.• Technical and Coordinating Editor for The Seattle Public Library’s ShelfTalk readers’ advisory blog.

Seattle, Washington, United States

• Provided in-person and phone reference services, utilizing print and online resources.• Responsible for drafting the daily desk schedules.• Circulation lead for LAIIs, providing comprehensive training and support in circulation services.• Assisted with hiring, orienting and training LAIIs, LAIs and STAs.• Developed and maintained the Northeast Branch’s infoNET team page as Intranet Content Coordinator.• Demonstrated leadership as Teaching Center Coordinator and Instruction Lead for Northeast Region, overseeing publicity and scheduling of computer classes.• Proven leadership in program development by co-developing Facebook and Word lesson plans.• Acquired and leveraged skills in project management, SharePoint coordination and problem-solving.

Seattle, Washington, United States

• Lead LAII responsible for training clerical staff in resolving complex account issues and complaints and overseeing the flow of materials.• Served as Intranet Content Coordinator, maintaining branch Start Here documents and Operations Documents.• Taught computer basics classes and implemented pilot one-on-one computer tutorial program.• Submitted information for events to the web office, created publicity fliers and posted event information to neighborhood listserv.

Seattle, Washington, United States

• Provided backup support for front desk circulation clerks. • Provided circulation and basic ready reference services for library patrons. • Assisted with the flow and organization of library materials including reshelving, shifting, weeding and processing incoming new materials.

Seattle, Washington, United States

• Assisted with the organization of library materials including reshelving, shifting, and processing.

• Provide research support and reference services for museum library patrons, docents and staff using a broad range of art information resources in print and electronic (SAM Northwest Artist Files and AskArt.com).• Lead on extensive cataloging project to add over 2,500 docent library materials to the SAM EOS OPAC utilizing OCLC FirstSearch WorldCat import/export MARC records.

Master Of Library And Information Science

Bachelor Of Arts

Major: English Literature

Running Start Program

Obtained 57 transferable credits in the Running Start Program

High School Diploma