The role was responsible for managing the end to end process of franchise recruitment to the growing network of trampoline parks across the United Kingdom. This included building strong relationships with potential franchisees, demonstrating expert product knowledge, and offering a level of client service that exceeded their expectations.Managed the overall sales process, whilst meeting and exceeding quarterly and annual quota targetsStepped into the role as a brand educator – promoting brand values, mission and vision, as well as expert industry knowledgeNurtured relationships with existing franchisees and supported their expansion plansWorked with marketing manager to implement effective lead generation marketing; track performance and adjust plans accordingly to convert leads into salesWorked closely with the operations and property teams to ensure that development schedules are achieved and successfulWorked closely with the legal team to ensure full compliance with all franchise agreementsWorked closely with leasing agents to secure and sign leases. This included the negation of term of the lease and the rent-free period. Became thoroughly familiar with and adhered to federal, state, and local laws pertaining to franchise sales and disclosure informationForecast and analyse sales budgets for franchise growth opportunitiesAchievementsExceeded all franchise sales, targets built a long-term relationship with a major Franchise group who have agreed to franchise 15 Flip Out trampoline parks over a three-year period. Sold another four franchises to individuals who have owned other franchises.

As a key team member of the United Petroleum sales team, I'm am primarily responsible for the following deliverables:Securing and managing sales for key Commercial clients (including transport, manufacturing, industrial and mining companies)Formulating tender proposals and contractual supply agreements for various local businesses and government agenciesGrowing sales performance and overall customer relationships with independently owned reseller sites and distributorships

Responsible for developing and executing a National sales strategy in a very competitive wholesale fuel market. Improved all aspects of operational and customer service interface for a better overall customer experience. Built, developed and maintained strong working relationships with new/existing customers and cartage contractors. Account Management (Relationship Manager for Key Accounts)Business Development (seeking, developing and maintaining new and existing customer relationships to grow the fuel distribution business)Sales Proposals and Tenders (assist with the development of sales proposals and tender presentations)Achievements Lead the tender process for a major new key account, including defining the customer’s value proposition and the fuel supply transition plan. This resulted in a successful outcome, and I was nominated as the key account manager responsible for implementing the fuel supply transition across various locations nationally and managing ongoing relationships on an ongoing basis. Implemented an innovative new continuity of supply strategy to ensure all locations never run out of supply.

Developed and implemented a national strategy for building, the service and supply chain of on-site refuelling nationally. This completed and differentiated Caltex's service offering in the direct sales channel. Equity resellers were managed with trucks, staff and deliveries as well as bidding for and managing national diesel contracts. Worked closely with senior management team within Caltex on budgets for new truck assets and managing the PL for the equity groups. Two year business plan implemented.

Part of a national team marketing and selling the companies fuel, lubricant and Starcard products to Strategic Mining Industry Segments with a view to maximising the margin return to Caltex. Sell and promote the full range of Caltex products and services to national and regional accounts with a focus on strategic industry segments to meet agreed sales volume and revenue objectives (NAM) for Bulk Refines, Lubricants and StarCard products.Responsible for the management of Strategic National Accounts with goal of meeting agreed sales volume and revenue targets (NAM). Manage financial costs within the specific territory as per approved budget.Ensure that Credit and risk information is provided for assessment of accounts by Risk Manager.Development and execution of Marketing, Business and Account plans for nominated sales territory.Execute and deliver on the Mining CRM philosophy/plan with a focus and emphasis on Strategic Account Management/Sales Force, Bid Manager, Quarterly reviews, Value Capture, SAP and Business Warehouse.Support Operations/Logistics with site audits and EH and S surveys in line with the Customer Operations Guidelines document.Manage multiple products including diesel & petrol, StarCard and LubricantsResponsibility in working in cross-functional teams on assignments to major projects. Eg (Infrastructure Projects, Customer Operations Guide)Negotiate high level high value contracts to achieve the best returns and terms for Caltex.

Part of a national team supporting the sales team in ensuring a high level of customer satisfaction within Caltex's mining business. Ensured customer retention, built profitable growth and generated new leads. Support the full range of Caltex products and services to national and regional accounts with a focus on strategic industry segments for fuel, lubricants, and StarCard products.Use the LPS system to assist in delivering operational excellence behaviours within Direct Sales to deliver safe, secure, reliable, efficient, incident free and environmentally sound operationsProvide on site technical support and product recommendations for customers and prospective customers on a day to day basis.Develop and maintain valuable relationships with key customer personnel (Maintenance, Supply & Warehouse Managers) as well as internal Caltex staff, to support ongoing profitable growthEnsure field activities and value add is captured and reported through CRM system for feedback to team and communication with customers.Ensure compliance with critical corporate policy and governance, and report any incidents or potential incidents within a timely mannerProvide relevant market intelligence and trends to Mining team to ensure strategies and objectives are effective and up to date with market trends and opportunities.

Effectively managed and lead the StarFleet Plus team of controllers to provide 24/7 customer service to merchants and customers and coordinate and administer Caltex fleetManage and lead a team of technical orientated maintenance controllers to provide customer service and coordinate the operations of the StarFleet Plus team and manage work flowAnswer and action routine incoming telephone calls and written correspondence regarding the StarFleet product and associated servicesLiaise with internal and external stakeholders to obtain information/authority to action customer/merchant requestsWhere required, partner with the Business Managers to enhance value-add to clientsUse the organisation’s IT systems to access data and answer/action customer requestsMaintain up-to-date working knowledge of StarFleet Plus products, policies and proceduresMaintain up-to-date working knowledge of servicing requirements of new vehiclesWork with direct reports to set personal performance objectives and development plansOrganise for the purchase/lease of work needs vehiclesProactively identify systems and processes that can be improved to ensure customer needs are met or exceededEffectively manage the Caltex motor vehicle owned fleet and associated assetsManage Caltex fleet including purchase and disposal, maintenance of asset register, negotiate lease terms with fleet leasing companies, lease payments, registrations, infringement notices, cost monitoring, etolls, and StarCard