As Chief Product Officer, I set a clear vision for LTI product development. I've cultivated a collaborative team, ensuring alignment with our overarching strategy and operational plans. By defining detailed product and technology roadmaps, managing budgets, and safeguarding our tech assets, I foster innovation and scalability and lead additive manufacturing for the company. I constantly seek new market opportunities, grounding decisions in user insights and data. With a sharp eye on metrics and KPIs, I navigate creative system strategies, contribute to marketing analytics, and forecast sales to optimize inventory planning.• Establish a clear vision for ongoing product development, fostering collaboration, and ensuring alignment with overarching strategy and operational plans.• Defining detailed and dynamic product and technology roadmaps, skillfully managing budgets, and safeguarding tech assets to continually foster innovation and scalability.• Proactively seeking and capitalizing on new market opportunities, grounded in user insights and data to drive forward-thinking business expansion strategies.• Maintaining a sharp focus on current metrics and KPIs, continually leveraging data-driven decision-making for creative system strategies, marketing analytics, and sales forecasting.• Leading additive manufacturing initiatives to contribute significantly to the company's ongoing technological advancement.• Effectively collaborating across teams to optimize current inventory planning and support evolving overall business strategies.• Providing leadership for software development initiatives, ensuring alignment with product development and overarching strategic goals.

Responsible for data science, analytics, insights, and reporting for Small Business clients in merchant services.• Developed and managed predictive analytics and models to drive strategic decisions that retain clients and increase sales.• Retained over $1.5MM per year in revenue through retention programs driven by machine learning predictive models.• Significantly increased close rates of sales campaigns by over 10% through hyper focused campaign development aided with predictive analytics.• Assisted with driving cross sales results over 200% to plan through coordinated marketing efforts and data driven analytics to sell the right product to the right client at the right time.• Reduced turnaround time of ad-hoc reporting requests by 50% through SQL automation and process improvements.• Led team of data scientists and analysts by helping them see priorities and goals, and then challenging them to find ways for their skills to help meet these goals.• Practiced consultative approach in analytics by balancing problem-solving, communication, and presentation skills.• Supported Marketing, Client Experience, Retention, Sales and Operations by prioritizing Customer Lifetime Value – guide lead nurturing, right-selling, cross-selling, right-size service levels, voice-of-the-customer weighting, monitoring of customer behaviors, input to strategic decisions, and adjustments to policies.• Developed and managed customer engagement model to report and action on monthly trends and KPIs.

Leader within the small business analytics team. Responsible for providing business reporting, retention operations solutions, reporting efficiencies, business requirements for automation, campaign management, marketing mail files, data quality, predictive modeling, and data stewardship. Provided analytics support to Client Experience, Sales, Marketing, and Finance.• Retained revenue of $2MM through predictive modeling and analytics. • Managed portfolio of over 100 automated dashboards, scorecards, and insightful reporting solutions.• Increased cross sales performance by over $2.5MM per year through focused campaign efforts.• Responsible for translating business needs to enable data capture, tool design and reporting to optimize sales and portfolio performance.• Collaborated across multiple teams and levels within the organization to ensure effective and timely data capture in support of the business strategy based on deep understanding of data sources and systems.• Formulated and implemented recommendations to improve business tools, data quality, and reporting efficiencies.• Interacted with all levels of the organization from segment executives to front-line associates, and effectively communicated to influence decision-making across all levels.• Owner of retention predictive attrition model and data science tools.• Trained, mentored, and coached team members and colleagues in SQL development, reporting, and automation using industry best practices and software development methodologies to increase overall team productivity.

Vital member of the company’s analytics team. Responsible for sales and marketing data management, small business reporting and analytics, lead management, and direct supervision of analysts and sr. analysts.• Provided data insights, analytics, and reporting to all levels of management. Developed automated solutions to increase data and reporting quality and help reduce and/or eliminate manual BAU reporting.

Supervised team of developers and analysts. Management and oversight of enterprise-wide sales data and analytics.• Developed data warehouses, data marts, cubes, and reporting tables to support data and reporting needs of multiple sales teams. Implemented, designed, and developed web-based self-service reporting and data tools.• ETL development to move data between multiple platforms and systems through automated SSIS solutions.• Established and maintained KPI reporting, sales performance decks, and automated reporting. Supported and developed web applications and backend SQL databases.

Supervised a team of developers, and managed global outsourced team of analysts.• Assisted in optimization of order flow from Homedepot.com order placement to shipment, effectively reducing overall order to delivery time by 17 hours. • Implemented and managed highly efficient software and reporting delivery process to support immediate business needs through daily software releases, as well as viable long-term systems and technical solutions.• Developed and managed B2B and internal data transmissions designed around specific vendor requirements utilizing SSIS, SFTP, BCP, and DTS.

Onsite system technician supporting a Windows, Mac, and Red Hat Linux environment. • Responsibility and management of Linux based corporate mail, web, database, and security servers. Provided break/fix support, and system updates/patches on servers and desktop machines.• Developed and maintained external facing website utilizing Flash, HTML, JavaScript, and Java development. Automated Linux processes via Perl and Shell Scripting.