I am a seasoned leader in contact center Learning and Operations, boasting over a decade of experience in effectively managing learning and operations functions. My career trajectory has involved driving the design and delivery of impactful training programs, coupled with overseeing early production management for diverse global organizations across various industries and domains. Central to my mission is the elevation of employee development and leadership, with the aim of fostering a culture of continuous improvement and excellence.In my recent capacity, I assumed leadership of the Learning Experience team, spearheading the development of robust safety and security compliance training initiatives. I took charge of guiding employees in career planning and goal setting, utilizing my adeptness in technology and analytics to evaluate processes and propose enhancements to senior leadership.My unwavering focus has always been on ensuring that the workforce exceeds job requirements. This has been achieved through the creation and delivery of exceptional operational leadership and training material. My achievements encompass a noteworthy 25% increase in learner retention, an impressive 24% reduction in 90-day attrition, a 100-day acceleration in Speed to Proficiency, and substantial improvements to the user interface, storage capabilities, and data management within the organization's learning management system.My enthusiasm for embracing new skills and emerging technologies and my collaborative approach position me well to collaborate with fellow professionals and stakeholders in contact center operations leadership and learning & development. I am confident that my proven record of success and excellence will contribute value and innovation to your organization. I invite you to connect with me on LinkedIn, and look forward to exploring potential opportunities within your esteemed organization.