Daniel Sauder Email & Phone Number

Myrtle Beach, SC, US

• Oversee and execute activities outlined in the Home Lending Servicing Disaster Playbook to include monitoring of FEMA declared events and enhanced governance and control tasks.
• Implement changes to team playbooks, procedures, reports.
• Manage the annual certification of team playbooks.
• Engage in Risk and Control Self-Assessment activities and workshops.

Led a team of Issues Management Analysts in remediation and timely closure of identified mortgage servicing issues impacting customers and clients.

• Led team of approximately 20 team members in performing QA audits on PPP applications. Performed 2nd level reviews on QA audits to ensure correct loan amount calculations and conformity with SBA guidelines.
• Team consistently scored over 95% accuracy in testing validation metrics.

• Managed a team of Systems Quality Assurance Analysts that provided data support and analysis to testing teams that support the Default/Loan Modification process.
• Identified and procured ~100,000 loans quarterly that enabled testing partners to reach their testing milestones.
• Implemented new processes such as data questionnaires and quarterly lessons learned that increased team’s effectiveness and efficiency by up to 30%.

• Conditioned loans and provided data analysis to Default Servicing testing partners. Provided work direction and resolved escalated issues for fellow team members.
• Partnered with automation team to enhance an automation tool that enabled our team to condition loans more efficiently.
• Established relationships with new testing teams to increase our team’s range of support.

• Led a mortgage team in processing Conventional, FHA, VA, and Non-Conforming loans. Processed all property types including Single Family residences, Condos, Co-ops, and Manufactured Homes.
• Led a team of processors/underwriters that consistently ranked in the top tier of customer service results in Centralized Retail.
• Maintained a personal customer satisfaction rating of over 90% while still resolving escalated loan issues for fellow team members.