Daniel Souza Email & Phone Number

State Of São Paulo, Brazil

Monaco

Cultivate and nurture positive relationships with Corporate Management and Shipboard Management suggesting insightful ways to develop hotel operations while abiding to RCYC principals and competitive edge.Formulate as well as assist with company strategies to develop and enhance Shipboard Hotel Operations.Align Hotel Operations goals, processes and.

São Paulo, São Paulo, Brasil

Estagiário Núcleo Coordenação de Direitos de Pessoas Idosas e Pessoas com Deficiências- Atuação nas demandas coletivas da Defensoria. Apoio multidisciplinar e articulação de atenção entre as redes de assistência social e saúde mental de modo a impactar positivamente nas demandas jurídicas e processos administrativos.

Sao Paulo

- Review and preparation of the Budget Projection with the default study.- Service contracts evaluation: current, new quotations and proposals.- Preparation and implementation of organizational chart: salary equalization, schedules, and assignment of duties/responsibilities.- Drafting of employment contract in order to meet labor and union obligations..

Monaco

Project: Refit of all hotel areas onboard the vessel Silver Galapagos. 30 days of dry dock at MEC Shipyard Panama. - Control each team's work schedule and cost management.- Logistic coordination between the Shipyard and the companies contracted to refit and redecorate the hotel areas. - Management of support teams: Silversea operational team (crew)..

Monaco

- Responsible for structuring fleet policies and procedures of all hotel services (9 vessels) focus on Guest Relations, Security, Housekeeping, Butler Services, Room Service, F&B, Finance and Entertainment. - Facilities: management and monitoring of KPIs, cost reduction, contract review, procurement, preventive maintenance, cleaning, operational control.

Monaco

Fleet Manager of Guest Relations. Responsible Front Office department and Guest Relations of 9 ships:- Defining, implementing and auditing customer service policies and procedures for the fleet. - Managing interdepartamental requirements on guest services: Reservation, Marketing, Marine Operations, HR and Legal. - Durables and consumables management.

Shipboard Position - Silversea Fleet

Front Office Manager aboard the Silversea ships. - Management of turnaround procedures (disembarkation/embarkation). - Management of the Front Office team. - Inventory management of accommodations, selling upgrades. - Concierge and Customer Service Manager shipboard.- Event Coordinator (chartered voyages, conferences, parties and incentive groups)..

Santos - SP Brazil

Operational Manager on the Brazilian branch of a large Latin American tourism company based in Santiago de Chile - specialized in Guest Port Services for Royal Caribbean and Celebrity Cruises:- Logistics management of boarding and disembarking of more than 5000 passengers / day - Coordinate and schedule of transfers from Guarulhos and Congonhas airports to.

Shipboard Position - Celebrity Cruises Fleet

Concierge and supervisor telephone services and bell services aboard the 2500 passengers cruise ships of Celebrity Cruises: - Exclusive check-in of VIP guests. Phone assistance and concierge services for guests traveling in 1st class. - Management of employee's scheduling, daily tasks and training of new hires, under the supervision of the Front Office.

Shipboard Position - Celebrity Cruises Fleet

Shipboard coordinator of corporate events and groups, onboard Celebrity Cruises' ships. - Inform all shipboard departments about events by compiling a schedule of activities that list group requests and special needs before the start of the voyage and updating the calendar of events during navigation. - Responsible for cost control through the use.

Shipboard Position - Celebrity Cruises Fleet

Shipboard Supervisor and Host of Celebrity Cruises' Loyalty 'program called Captain's Club. - Information on membership services and benefits. Registering new members, and accounting mileage of each voyage of those members traveling. - Assistance with the individual status of each passenger, problems with points not accounted in previous voyages or even.

Bahamas

Receptionist on the ship Disney Wonder: - Intense contact with international and North American clientele aboard a 2500 passenger ship. - Concierge, dispatch of requests, PBX telephone service, cashier and night auditing. - Responsibilities: To positively resolve any complaints and requests from guests while preserving the integrity of the Disney service.

São Paulo Area, Brazil

Night Auditor and Night Supervisor at the 5 Star Hotel Emiliano São Paulo: - Auditing of consumption, charging and billing procedures of the reception, spa, bar and restaurant departments. - Supervise night teams of custodial, housekeeping, room service, maintenance and security (12 employees). - Night receptionist. PERSONAL RESULTS OBTAINED FROM THE.

São Paulo Area, Brazil

Concierge in a 5 star hotel opening team. - Informing guests about functionalities and amenities available in the suite as well as other hotel services. - Assistance with tourist attractions, transport facilities, shopping recommendations and restaurants. - Restaurant reservation, purchase of air tickets and scheduling of taxi service or private transfers..

Orlando, Florida Area

Member of the renowned Guest Relations team at the Magic Kingdom Park, part of Disney International Programs: - Resolving from simple to complex requests and complaints, positively influencing the experience of every Disney Theme Parks' visitor. - Sell and Upgrade of park entrance tickets. - Information and Dinning reservations.- Guide to an informative.

São Paulo Area, Brazil

- Receptionist at the tourist information centers. - Member of the support team at official events hosted by the São Paulo's City Hall of (Carnival, independence day, city hall ceremonies).PERSONAL RESULTS OBTAINED WITH THE EXPERIENCE * Contact with visitors, from simple tourist information to emergency assistance (support to the DEATUR Tourist Service.

Orlando - FL USA

- Internship program at Disney Theme Parks acting as an operator of attractions and host at events. PERSONAL RESULTS OBTAINED FROM THE EXPERIENCE * International experience of the hospitality industry.

Orlando, Florida Area

- Internship program at Disney Theme Parks acting in several operational areas of Pinocchio's Village Haus restaurant - Magic Kingdom Park. PERSONAL RESULTS OBTAINED FROM THE EXPERIENCE * International experience of the hospitality industry.* Food & Beverage Experience at a fast pace environment.

Ba In Tourist And Hospitality Management, Tourism And Hospitality

Extention Program - Management Program, Trustworthy Leadership And Hr Developemnt

Activities and Societies: Key to Personal Effectiveness Assessing and Identifying Talents Developing Trustworthy Leadership MAY-JUNE 2016

Hotel Management, Hotel/Motel Administration/Management

Hospitality Management, Hospitality Administration/Management

Activities and Societies: Successful case studied within the Walt Disney World Complex. Group assignments to develop different hospitality.

Graduacao E Bacharelado, Psychology