- Deployed Microsoft Dynamics 365 Field Service at the UK’s largest field service implementation project.- Used deep knowledge of Microsoft Dynamics 365 to creatively solve complex customer problems to enable the delivery of customer business objectives.- Subject matter expert for Resource Scheduling Optimisation.- Used analytical skills when delivering design workshops to identify core business processes, elicit detailed requirements and agree appropriate solutions.- Presented solutions to large customer audiences.

- Enabled customers to achieve their digital transformation goals by creating tailored and differentiated end-customer experiences built on the Microsoft Dynamics 365 platform. - Articulated the vision of the solution to senior leaders and key stakeholders through demonstrations, presentations and videos. - Demonstrated the business value of the solution through delivering Return on Investment analyses and value maps. - Utilised the full Microsoft technology stack to create innovative solutions that addressed complex customer requirements. - Reduced cost of sale by creating workload-specific, repeatable solutions that were designed to be used on multiple customers, for example, Supplier Relationship Management.- Improved visibility of Microsoft Dynamics 365 on social media channels by producing Dynamics TV Live videos to articulate industry-specific value propositions.- Responded to written customer RFPs using technical expertise to articulate Microsoft Dynamics 365’s capabilities and value.- Collaborated closely with Microsoft partners to strengthen the Microsoft solution with partner IP, industry credibility and implementation experience.

- Worked with Dynamics senior management and stakeholders to develop a deep understanding of objectives, challenges and strategy, and developed a series of dashboards and reports to support the achievement of revenue targets, scorecard goals and business needs.- Translated Dynamics senior management’s needs and vision into the most appropriate technical solution and advised on available options. - Received the MBS Innovation Award for use of SQL, SharePoint and PowerView technologies to create a library of self-serve dashboards and performance reports.- Analysed data and created regular revenue reporting and scorecard metrics to support business planning cycles and regular business reviews. Responded to team requests for ad-hoc data analysis and extraction. - Generated business insight on performance trends, growth, sales pipeline health, forecast anomalies and root causes.- Communicated analysis and insight through regular newsletters, plasma screen presentations and Yammer feeds. - Facilitated discussions with senior management and stakeholders on new business processes and their change management impact. - Trained end users on Microsoft Dynamics CRM platform and processes, and used subject matter expertise in SQL, Excel, PowerView, PowerPivot and SharePoint to provide sales support, coaching and to resolve user issues.- Enabled predictable and accurate sales forecasting by identifying data quality issues and working with pipeline owners to improve pipeline integrity, velocity and coverage.- Collaborated across teams to adopt and share best practice.- Dynamics CRM 2011 & 2013 super-user.

- Analysed Dynamics CRM application data to identify incremental sales opportunities and improve sales pipeline integrity.- Organised cross-team “blitz” days where Sales Excellence blitz teams would work face-to-face with sales teams to clean opportunity and contact data. Identified $4.7m of previously unknown partner pipeline.- Identified 9,600 opportunities with data quality issues and developed new business processes to prevent recurrence.- Developed a business process that significantly improved efficiency and which was adopted as a global standard, reducing the overall cycle time from one week to three days.- Communicated results to senior management through written presentations and a newsletter that was adopted as a global standard.- Created library of process documentation and written presentations for end users.- Trained colleagues and stakeholders.

- Deployed CRM projects for SAP’s channel sales division. Acted as primary link between local stakeholders and global development teams to align business needs with the functional design of the solution. - Collaborated with the development team through the analysis, design, testing and implementation stages of the project lifecycle. Conducted user acceptance testing of development systems; followed scenario-based test scripts.- Conducted training sessions on new technologies, SAP’s CRM application and channel business processes. - Provided analysis and insight into sales performance, pricing and territory data to support business planning, performance reviews and senior management decision-making.- Produced weekly reporting of sales pipeline, scorecards and KPIs for business cadences. Created KPI scorecards to report business trends and strategic initiatives.- SAP CRM super-user.

- Identified, scored and mitigated risks inherent within SAP’s sales opportunities through the facilitation of risk assessments with SAP’s sales and consulting teams.- Trained eco-system partners on SAP’s risk management tools and methodologies, and acted as proxy in the absence of SAP’s Risk Manager to ensure operational risk management continued to be adequately represented.- Managed SAP’s Win/Loss Analysis sales evaluation process. Re-designed process to align with sales model. Delivered information on best practice, areas for improvement and individual performance to business stakeholders. - Managed the customer satisfaction survey (CSS) process, analysed CSS data and presented results and recommendations to executive team.

- Calculated and forecasted market share, growth and potential for SAP’s business planning processes.- Researched market and competitive developments and wrote analyses for publication in internal newsletters, including ‘On The Radar’ and ‘In Touch’ - Championed SAP’s Competitive Intelligence Network across the company- Conducted ad-hoc research projects

- Researched and wrote assessments of IT vendors for publication in INPUT’s ‘Buyers Guides’- Conducted bespoke IT research projects for INPUT clients