Daniel Burton Email & Phone Number

Louisville, Kentucky, United States

• Product Enablement Strategy
• Built from scratch a Product strategy to transform commercial teams from payments-only focused selling to software selling
• Moved from 2% to 30%+ software attachment in monthly Direct sales channel by selecting and enabling best in class vertical solutions in both primary and undersold verticals
• Specifically moved selling into B2B market from 6% of sales to over 20% by enabling well selected, top software solutions
• Improved Direct channel (200+… Show more Product Enablement Strategy
• Improved Direct channel (200+ reps) YoY growth from -2% to 5%+

Louisville, Kentucky, United States

Director over Call operations, Research, Training & Content, helping make Clearent Sales reps sell more and service less while investing in our employee talent to grow and succeed! Achieved hitting new records for Service Levels, Transfer %, Adherence, ASA, Call/Merchant Ratios, Attrition, as well as significantly improved engagement scores across our team.

Louisville, Kentucky, United States

• Delivered mobile Merchant Facing portal to delight customers and increase frequency of self-service
• Lead cross company stakeholders to streamline activation process for Clearent. Converted 1100+ customers in 4 months
• Defined and delivered mobile friendly onboarding system from concept to rollout in < 2 years and within $2m budget to streamline onboarding experience for partners, integrators, and the sales organization
• Delivered auto underwriting engine to streamline… Show more
• Delivered auto underwriting engine to streamline onboarding timing. Increased number of merchants boarded in <4 hrs by 500%
• Worked close with risk vendors Lexis-Nexis, GIACT, MATCH, OFAC checking and Card Brand Compliance for KYC, bank checks

Sellersburg, IN

I product manage Clearent's Compass tool. Compass entails merchant facing reporting, sales facing CRM, and a number of internal tools used by our operation teams including underwriting, servicing, equipment, and manages the boarding process. I am responsible for providing market research and creating, communicating, and designing the vision for each of the.

Jeffersonville, IN

- Responsible for the vision, roadmap, and overseeing the implementation and support of Heartland’s customer facing credit card processing reporting application, InfoCentral- In charge of researching and understanding our customers needs and problems- Talked with customers, front line employees, ran surveys and on-site visits to learn about our customers.

Jeffersonville, IN

- Managed the development lifecycle for a highly secure web portal - Handled requirement gathering, user stories, production support, managing stakeholder priorities, and communicating with developers, QA, and architects- Development team worked under both Kanban and Scrum agile methodologies- Worked with front line service center employees to gather.

College Park, MD

Recruiting Coordinator 3 Years2010 Baseball America top 25 Recruiting Class (best class in school history)

Evans

Played OF,1B - 2 Years