Daniel Butler Email & Phone Number

Designing and implementing technical solutions for customers in multilple sectors.Planning and Implementing Office 365 migrations. Over 2500 seats migrated across various customers using multiple methods (including Hybrid, Cutover and using third party tools)Designing and implementing highly available AWS infrastructures and implementing migrations to and from different types of public clouds. Helping MSP and VAR customers with their cloud journey.Helping to grow MBA ITs product portfolio by running Proof of Concept projects to identify best of breed products and hardware.Designing Backup and Disaster Recovery plans for all customers. Discussing and implementing RPO and RTOs as well as retention policies to make sure customers remain or become compliant. Helping the Sales team with Pre-Sales engagements offering technical validation and advice to our customers.Excellent customer facing skills.Qualifications in AWS , Microsoft and Cisco.

London, United Kingdom

TBC

75 servers - 1500 UsersAfter Promotion to Server Support\Technical Analyst my roles included:Management and deployment of Windows servers including windows 2000, NT and 2003. Performance maintenance and managing uptime was key in this role due to the 24 hour operation of the airline.Managing and improving the companies VOIP phone system which was a Cisco Call Manager , the phone system was present all over Europe at our various officesActing as an escalation point for the 2nd line team when needed Working in an ITIL environmentDocumentation of working practices and working within SLA's was key, I also took the ITIL foundation exam and passed

After 5 years in the company I was promoted by the XL Leisure Group to supervise the Help Desk. My responsibilities in this role were:Managing a 6 man Helpdesk team, keeping within SLA's and providing a robust proactive solution for the company. Also setting up staff appraisals and interviews and also conducted training where necessaryProviding technical solutions to members of my team whilst documenting them for future useManaging and improving the companies VOIP phone system which was a Cisco Call Manager , the phone system was present all over Europe at our various officesSwitch and Router administration when neededDuring my time in this role I believe I adapted well to a massive increase in the size of the company. The company grew by over 50% as well as 10 new outstations which also fell under our support.

After promotion to 2nd line support analyst my responsibilities included:Acting as an escalation point for the 1st line support team. I also had to teach and support 1st line duties such as AD administration, phone system maintenance, PC builds and both in house and 3rd party software.I was also in charge of the company's AD and used Group Policy to simplify some of the required tasks such as printer installation using scripts, standard desktops and automated software installations.In my role as 2nd line support analyst I cleared over 5000 support calls ranging from adding a user to the domain to configuring file and print servers. I achieved my MCSA while in this roleDuring my time in this role the company grew from 200 users to 500 users and the IT department grew from three members of staff to six

I joined the XL Leisure Group on a day release apprenticeship. My role included:Performing basic 1st line tasks such as printer toner replacements, print server configurations and software installationManning the phones in a 2 man team and achieving 2 x MCP's whilst in this role

Education record

Education record

Education record