- Writing well documented C++ code for modular frameworks, optimization and tools.- Designing scripts in Unreal Blueprints to design and implement high level functionality and logic.- Developing tools, plugins, and scripts to automate DCC/engine pipeline workflows using C++, Python and Node JS.- Modeling, rigging, UV unwrapping models.- Designing procedural generative tools and assets.- Setting up animation systems with layering and state machines.- Frontend/backend user Interface (UI) design using Slate/UMG- Building and utilizing databases to store runtime data.

* Promoted from Tier 1 Desktop Support Analyst to Enterprise Systems Administrator (June 2018)- Managed enterprise assets and services, utilizing tools such as Microsoft Active Directory and Dell - Quest Suite, ensuring normal production levels and resolving server-related issues.- Automated tasks with scripts in Python, PowerShell, CMD to validate and apply server security patches.- Documented critical service outages, and updated incident information in the Remedy environment.- Managed Air Force user accounts, configured computer settings and resolved technical issues using - Active Directory, Bomgar, and RDP.- Oversaw ticket resolution in Remedy, prioritizing and coordinating with relevant teams to address customer incidents efficiently.- Created/Linked Group Policy Objects/GPOs for the usage of site administrators.- Re-established application connections to SQL Databases.- Assisted with the deployment of servers with other departments and teams.

* Promoted from Level 1 Technical Support to Level 2 Technical Support (January 2015)* Promoted from Level 2 Technical Support to Level 2 Technical Support Lead (December 2015)Provided comprehensive technical support across multiple levels (Level 1 & 2), addressing a wide range of issues for educators, counselors, and District Technology Engineers.Supported various teams in developing effective training programs, conducting interviews, and creating training materials.Setup and configured video conferencing for remote interviews and training sessions.Demonstrated proficiency in data analysis, code debugging, report cleaning, dashboard creation, device configuration, software setup, and troubleshooting across various platforms.Effectively communicated with customers through phone, email, video, and chat channels.Collaborated with various teams to develop and implement successful technical support and training strategies.

- Assisted customers as quickly as possible to resolve their issues. - Helped customers set up their email accounts, connect to the Internet, upgrade Internet speeds, and reset passwords.- Dispatched field technicians to member’s premises if situation calls for it. - Received high scores on customer feedback surveys.Relevant Knowledge:Formatted and partitioned hard drives to prepare for OS installation, Correctly troubleshot, Installed and configured Windows' OS XP/2000/98/Vista/Win 7 on various PCs, Installed and/or updated proper device drivers, Updated BIOS when necessary to solve a problem. Installed virus, trojan, worm and spyware preventative software. Stopped and started running services for troubleshooting needs. Configured firewalls. Installed and setup client based email accounts with webmail POP/SMTP server settings. (Microsoft Outlook 2002/2003/2007/Express 6/Vista Mail, Windows Live Mail, Incredimail,Thunderbird, iOS Mail, Mac OS X Mail)

- Positively performed as an advocate for AT&T and 2Wire’s customers. - Troubleshot and corrected wireless network connectivity issues. - Troubleshot and corrected AT&T U-verse television cable service instabilities. - Assisted members with setting up their POP/SMTP settings for Outlook Express - Reset member’s passwords, logon information, and IPTV pins. - Walked through/troubleshot all aspects of AT&T’s Uverse service. - Dispatched field technicians to member’s premises if the situation called for it.Relevant Knowledge:Customer service representative with experience in interacting with the public. Highly qualified in service-based, hospitality positions requiring an emphasis on customer satisfaction, in a fast-paced environment. Always working as a strong team player and leader. Proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly.

- Greeted and assisted customers at BestBuy.- Answered customer’s questions to the best of ability.- Directed customers to the correct location for their particular needs.- Unloaded products from BestBuy trucks.- Scanned new products into the store’s inventory.- Set up the new product demonstration stations.- Updated old price tags for products in the store.