Passionate about leading collaborative multidisciplinary teams to transform organizations.Combines boldness with analytical skills to make decisions and mobilize people to capture new business opportunities and solve complex problems.Having had multinational experience, demonstrates a proven ability to develop customer centric solutions in different contexts and cultures.Focused and results-oriented executive, led companies in developing new capabilities that contribute to increase customer satisfaction, grow revenues and improve efficiency.Key accomplishments include:▪Implementing strategic plan to generate $1Billion savings▪ Led Operations Transformation, implementing processes optimizations, AI & Data Analytics solutions, workflows, process mining and an agile Hyperautomation Program that generated significant efficiencies throughout the company, more than doubling productivity, and that increased customer satisfaction in consumer, commercial and corporate bank. ▪ Trained over 1.500 employees in value engineering, service design, low code development and data analytics to accelerate customer journeys transformation▪ Set up strategic partnerships to scale bank’s operations▪ Formed and motivated high performance teamsNative Portuguese speakerFluent in English and Spanish