Daniel Ramos Email & Phone Number

Federal District, Brazil

Brasília, Distrito Federal, Brasil

Successfully founded and operates a dynamic IT consulting company catering to individuals and small businesses with comprehensive hardware and software solutions. I have a proven track record of effectively identifying and resolving intricate technical problems using a hands-on approach. Cultivated a sharp troubleshooting aptitude for addressing related issues, resulting in a 99% reduction in average problem resolution time and recognized for exceptional customer service skills, regularly receiving glowing feedback from satisfied clients. I maintained an impressive 95% client retention rate through prompt communication, timely issue resolution, and proactive support.• Design, develop, test, implement, integrate and oversee IT systems;• Collect and analyze data to identify areas for improvement within an organization's IT infrastructure;• Review existing IT systems and internal processes;• Develop, implement and apply policies and procedures throughout the software development life cycle to maximize the efficiency, effectiveness and overall quality of software products and information systems and to ensure that all systems and processes meet organization standards and user requirements;• Develop quality assurance procedures and tests for the development and improvement of new and existing systems;• Identify, analyze and document discrepancies and ensure that appropriate adjustments are made;• Perform preventive maintenance tasks on computer systems;

Brasília, Federal District, Brazil

As a contractor, I effectively managed maintenance schedules for all company IT hardware, utilizing my skills in computer assembly, computer software/network troubleshooting, and advanced troubleshooting. This resulted in a 20% decrease in downtime and significantly improved overall performance. I proactively identified and resolved potential general issues, leveraging my expertise in remote/in-place Desktop Help Desk and Microsoft Windows XP/Vista/7/10/11, resulting in a 30% decrease in outages and increased overall systems reliability. Additionally, I developed, implemented, and trained personnel on disaster recovery prevention using cloud technology, which led to a remarkable 50% reduction in data loss in the event of a system failure. My proficiency in planning, implementing, and managing small to medium networks and Linux/Windows servers proved instrumental in these achievements.• Design, develop, test, implement and oversee IT systems;• Collect and analyze data to identify areas for improvement within an organization's IT infrastructure;• Review existing IT systems and internal processes;• Identifying, analyzing and documenting discrepancies to ensure that appropriate adjustments are taken;• Perform preventive maintenance tasks on computer systems;• Reuse of parts of failed systems on upgrading the remaining systems, saving so far more than R$ 10.000,00 in upgrade investments;

Brasília, Federal District, Brazil

As a contractor, I effectively managed maintenance schedules for all company IT hardware, utilizing my skills in computer assembly, computer software/network troubleshooting, and advanced troubleshooting.

Brasília

Electrical engineering intern at a subsidiary of Iberdrola Corp., the only and largest electric power company in the capital of Brazil, Brasília. Updating electrical drawings of substations and the city's system, scheduling maintenance shutdowns, performing calculations and suggesting possible best maneuvers and procedures, supporting implementation and training on the company's first "big jumper," assisting in the maintenance of mobile equipment, such as internal combustion and manual forklifts.• Conduct research and CAD representation (as-built, single line diagrams) into the operation of Brasilia's electrical distribution network, electrical substations, and its components, instrumentation and control systems, equipment, and components for programming scheduled maintenance and expansion plans;• Investigate all electrical substations of the network maneuvers and operations manual to ensure safe and proper operation;• Evaluate maintenance contract documents and report on them to support future decisions;• Responsible for correctly operating the city's first Big Jumper, ensuring the proper procedure was followed before the operation, saving the R$3.000.000,00 investment in the equipment from misuse. Successfully, for the first time in the country (this equipment version), in collaboration with the designer, the fabricator, and collaborators, operated it, saving more than 1.000 clients from power disconnection for 10 hours just on the first use.

Brasília, Federal District, Brazil

Developed and implemented the network/telephony/server rack: network infrastructure finalization, all TV and all computer assembly/installation.

Brasília

Responsible for providing safe, efficient and effective service to the embassy ambassador, staff and delegations. Maintain vehicles that are always clean and in good working order, and follow regular maintenance schedules. Translate from Portuguese to English as needed to assist the mission. Responsible for providing safe, efficient and effective service to the embassy ambassador, staff and delegations. Maintain vehicles that are always clean and in good working order, and follow regular maintenance schedules. Translate from Portuguese to English as needed to assist the mission.

Brasília, Federal District, Brazil

Successfully managed the teams in the reception of international tourists at the airport and drove English-speaking tourists and big company directors to the 2014 FIFA World Cup events.

Brasília, Federal District, Brazil

Managed fleet schedules, orders and deliveries. Acted as a glazier in small jobs, including cutting and installation.

Brasília, Federal District, Brazil

Monitored and delivered daily reports on the progress of several company projects and reorganized the construction company's warehouse and stock.

Brasília, Federal District, Brazil

Sell products to the end consumer (outsourced bank).

Brasília, Federal District, Brazil

Respond to various customer requests (outsourced telebanking).

Brasília, Federal District, Brazil

Manage the sales and post sale to the end client.

Brasília, Federal District, Brazil

Develop/maintain/manage websites and their servers, built using Macromedia DreamWeaver/FireWorks, to deploy DHTML websites enriched or entirely made using Flash 4.Electronic music composition for the websites.Support and maintenance of the company computers.

Engineer Degree, Electric Engineering, 🇨🇦 3.39 🇧🇷 8.25

"The degree provides a solid background in basic and technical disciplines, and you will learn about the practical aspects.

Electric Engineering Degree, Electric Engineering, Transferred To Universidade Cruzeiro Do Sul.

Transferido para UNIC Sul

Engineer Degree (Not Concluded), Civil Engineering, Personal Conditions Interupted The Studies.

High School