I am an Azure Networking Support Engineer with Microsoft. In this position, I manage all aspects of the support experience while working directly with both technical and business audiences on networking best practices. I also identify, analyze, troubleshoot, and resolve a broad range of challenging technical issues, maintaining high levels of customer satisfaction.I am currently a student at the Instituto Superior de Tecnologias Avançadas, pursuing a master’s degree in Computer Science with a specialization in Cloud Computing. By combining a rigorous academic experience with demanding professional roles, I have demonstrated my ability to resolve complex problems, collaborate effectively in teams, and utilize critical thinking skills at an expert level. My professional focal points include network engineering, troubleshooting, technical advisory, customer advocacy, problem-solving, analytical skills, and task prioritization.Feel free to contact me through this profile if you wish to connect.