Enterprise Systems Management Team utilizing the IBM Tivoli Monitoring Suite and Netcool Omnibus/Impact Event Management Suite.  Application Support for Enterprise Systems Management (ESM) for production, DR and SDLC environments supporting over 16,000 agents Responsible for infrastructure health and maintenance  OS and Application monitoring governance, support and design Integration of vendor based monitoring solutions from application specific agents such as Siebel, PeopleSoft, SQL, IIS, SharePoint, Oracle, MQFTE, MQ, TSM, etc. Created custom monitoring solutions via the ITM Agent builder to build solutions for SAN path monitoring (VCS, EMC and Hitachi), Custom URL Monitoring, Custom Database SQL Queries and data collection using system commands.  EIF and SNMP probe rule development , design and management Vendor Monitoring via SNMP for Oracle OEM, NetApp, F5, Opnet/Riverbed, etc.  Integration of SCOM (Microsoft System Center) into Netcool/Omnibus Custom log file monitoring using the Tivoli Log File agent for Web Center Java Application and various vendor applications. Create and Maintain custom OS and Application views using the Tivoli Enterprise Portal Provide reports based on Omnibus Event history to Application teams using Tivoli Common Reporting Design rules and guidelines for application teams when sending events to Omnibus using methods like SNMP or the Event Integration Facility (EIF) binary Create standards and guidelines for monitoring solutions and custom monitoring documentation. Documentation and Troubleshooting Guides

 Provided System Administration and operational support for all Intelligent Network Platform elements including 800 LD, Calling Card, SS7, Call Center and VoIP Team Lead for the deployment of new products with the vendors, engineering and network operations organizations. HPUX , Solaris and Windows System Administration  Sybase and Oracle System Administration HP Openview Product Line for Network Operations Node Management, versions 6.x and 7.x IBM Tivoli Netcool Product Line for Network Operations Node Management , version 3.6 Custom configuration of SNMP Templates and rules for OVO and Netcool Vendor Related Software testing and installation Product systems engineering and testing Lead project engineer for hardware and software migrations for long distance networks Decision making for network design and stability Network redundancy design, configuration, and implementation Provided training and wrote Technical Documentation and Operational Procedures Composed Methods of Procedures used by Network Support Teams for hardware and software deployments Vendor Management Developed k-shell and expect scripts for problem prevention, notification and statistical information CISCO router configuration and operations