Daniel Carranza Email & Phone Number

Kitchener, On, Ca

Brant, Ontario, Canada

• Provide end-user help desk and ad hoc support for all I.T. services and hardware, remote & in person. • Consistently provide excellent customer service to support foundation staff members in their productive use of technology. • With our service partners, maintain and enhance network and cloud architecture to improve the flow of information within Tims Camps’ locations. • Ensure the effective operation of network hardware, programs and directories, VoIP, AccPac and Microsoft Office suite, and provides support to home office and camp staff needing assistance with these tools and programs. • Administer Microsoft 365 and Active Directory tenants.• Ensure the safeguarding and security of electronic data through control of access to data, reliable backup procedures, archiving processes and disaster recovery plans. • Contribute to the development and upgrade of I.T. standards related to security and software utilization. • Support the security system operations according to specifications. • Support or leads any I.T. related projects. • Work with the camp teams, operations and the Digital I.T. team to develop, recommend and implement plans for improving network access and utilization at camps. • Develop and submits for approval, capital replacement plans for I.T. equipment. • Support head of Digital I.T in building annual budgets and special project timelines, solicits donated I.T. resources and ensures all expenditures fall within approved budget guidelines. • Maintain relationships with service providers and vendors. • Manage inventory of all computer hardware and software, photocopiers, printers, telecoms equipment and other office technology. Coordinates ordering, installation, and provision of equipment to sites and users.