Daniel Caruso Email & Phone Number

New York, United States

West Hollywood, California, Us

West Hollywood, California, Us

Build new experiences and features that solve our users’ most critical needs in a fast-paced, startup environment. Absorbed substantial domain knowledge of the virtual therapy space and healthcare industry at a rapid pace.Define and document all product specifications including requirements, flowcharts, wireframes, and product documents. Record and edit product demos to highlight new features for various stakeholders.Lead daily stand-ups with the development team, and heavily involved in the scrum process including backlog management, sprint planning, and related activities. Create JIRA tickets and epics to organize new features and bug fixes.Planned the entire client portal experience and prioritized critical self-service functionality to allow clients to cancel and modify their appointments, as well as the ability to schedule new appointments with various medical professionals and therapists.Led the design and development of the clinician portal and determined the necessary features to include for the MVP. Interviewed clinicians to ensure we were resolving their pain points. Helped design the wireframes to ensure the best user experience. Provide software release updates to the CEO, top executives, and team leaders on a scheduled basis.Manage the development and delivery of key web and mobile features for our customer-facing website and internal CMS/admin tools.Analyze data by creating and running Salesforce and Athena reports, as well as leveraging Tableau to identify opportunities and uncover untapped needs. Measure and evaluate success by defining and tracking key metrics and analytics.Trained our new QA team members and lead a daily standup to help resolve any questions and testing issues.Conduct user interviews to assess customer pain points and areas to focus new product enhancements.Assess market competition by understanding industry trends and competing products.

Chicago, Il, Us

Devised product strategy, created technical requirements, and oversaw the execution of high-impact initiatives in a fast-paced, start-up type of environment for a next generation Financial Services company.Created, managed, and prioritized the product roadmap in alignment with business goals, while working closely with the Sales team and key executives. Used Miro and Lucid to create flowcharts for user journeys and system architecture components. Owned the creation of our Sales Manager Dashboard to visualize real-time sales agent metrics within Salesforce (increasing agent performance by allowing managers to track their efficiency on customer calls). Gathered feedback from Sales Directors and Managers regarding my products. Prototyped my ideas using visual mockups to convey product concepts and future improvements. Integrated wholesale affiliates to our platform allowing them to enroll leads into our debt settlement program. Planned the timeline and design of new Salesforce app for wholesale affiliates on our latest platform.Worked with external vendors to trigger automatic sending of SMS and email messages to leads based on certain call conditions.Led product execution from vision through delivery, and iterated on next steps.Collaborated with Engineering, QA, and various business functions to deliver new products.Collected and analyzed feedback from our customers and key stakeholders to distill down into actionable requirements.Led product development ceremonies (daily stand, sprint planning, backlog grooming, facilitate retros, and any architectural discussions).Managed internal and external stakeholder expectations and project scope throughout the delivery process.Used Looker and Snowflake to measure and review data to come up with ways to improve and build new features.

New York, Ny, Us

Managed the full product life-cycle of our translation services adaptors including planning continuous upgrades for new features while adapting to latest market releases.Planned agile release sprints, roadmaps, QA scheduling, and test processes within JIRA. Generated builds using SVN and npm. Managed the constant improvements of our GlobalLink adaptors which connected to Episerver, WordPress, and Adobe Experience Manager content management systems. Provided GlobalLink adaptor presentations to internal and external customers and teams.Collaborated with developers across multiple time zones to define specific feature specifications. Identified UI/UX design enhancements in order to pinpoint common usability issues and iterate on solutions. Led client meetings with our solution engineers and collected feedback to provide to our development teams.Troubleshot quality concerns on various CMS platforms with our custom–built adaptors.Used in-house tooling to localize and translate according to clients’ needs which combined AI, ML, and human translation.Published documentation and release notes within the company using Confluence. Developed analysis of competitor language translation products and determined feature roadmap. Constructed marketing collateral and assisted tech sales while investigating potential partner relationships. Attended market related conferences to discover new features and assist the sales team with technical demonstrations.

New York, Us

Oversaw all urgent issues sourced from strategists and project managers. Liaison between client business requests and development teams.Managed an outsourced web development team spanning across several time zones, coordinating communication best practices for the remote team. Specialized in UX and mobile device development and testing. Migrated static web pages into dynamic WordPress templates using PHP, enabling clients to make easy edits in WordPress without requiring coding expertise.Successfully launched over 120 websites for clients. Led quality control operations over every website that was created – followed strict guidelines and cross-browser/device testing. Implemented secure sites using SSL and other industry best practices. Contributed to business optimizations and growth through increasing client website traffic, click rate, and request-for-quote form submissions for various clients.

Melville, Ny, Us

Implemented bug fixes, responsive design techniques, and various changes to the corporate website. Used JIRA tickets to log and track issues while adhering to the SFCC development lifecycle.Integral role in site/company redeployment and reported over 75 bugs found within our new site – carefully outlined and recorded replication steps. Validated website and components in fast turnaround, including promotions and campaigns.Led UAT meetings with PowerPoint presentations detailing specific critical site bugs/defects.SEO Project technical lead – implemented rich snippets, structured data, canonical tags, pagination, noindex/nofollow tags.Worked with several 3rd party companies to integrate their latest technology such as PayPal, Bounce Exchange, and Certona.

Tasks include server-hosting, image-manipulation, template-configuring, and responsive-design techniques used to ensure top quality aesthetics and user experience on all platforms. Check out alltheblinkthings.com, suttonproductions.net and longislandloutequila.com for an example of my sleek, yet simplistic design.

Designed layout using HTML, CSS, and JavaScript. Used Foundation 5 to implement responsive design for mobile versions. Using Ghost as the blogging platform with Handlebars.js templates. Mustknowbands.com is running off my dedicated linode server. Record and edit all video footage, and populate the website with new album reviews and featured songs as often as possible! Also created and implemented Facebook, Twitter, and Instagram pages to the website.

Web Developer – Used responsive design techniques to increase performance and usability of websites.Designed admin tables to track the name, status, and email of each user.

New York, New York, Us

Digitized all types of media such as XDs, Mini DVs, DVC Pros, Betacams, DVDs, D5s, D2s, SD cards, and Lacie hard drives.Used airspeeds and Avid Interplay Access to digitize and organize files and bins. Ingested feeds and record tracks from the announce booth.Imported files from crackle server to a specific location, and converting them if necessary in order to be recognized by Avid.Provided Scan Converts for producers enabling them to use material from YouTube and other internet sources.Operated Avid Media Composer / NewsCutter - Trained in Avid editing.Received the Edward R. Murrow Award for overall excellence in television and radio for 2014.

Woodbury, Ny, Us

I assist with on-site film production when needed.

New York, Us

Freelance Editor / Production Assistant: Edited WCBS Channel 2 promos for the day of air, and edited advances for the upcoming schedule. Some writing and producing of news stories, promos, and, advances.Helped with creating promotions and assisting with all duties of the department. Imported B-Roll footage from various file servers in preparation for editing. Compiled voice-over auditions for the WLNY station.

Assisted in video production work pertaining to digital recordings of weddings, children's sporting events, corporate and community events.Acted and participated in the writing, production, filming, and editing of short movies for school and personal projects.

Bachelor Of Arts (B.A.), Psychology

Advanced Regents Diploma