Daniel Carvalheiro Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Br

• Responsável por construir e gerir a área de tecnologia, dados, processos e transformação digital.• Minha missão: rever e estruturar processos e produtos para escalarmos e tornarmos a Conviva referência máxima de qualidade e tecnologia no mercado de short stay e gestão de imóveis de alto padrão.

Sao Paulo, Sp, Br

• Responsible for the Technology, Agility, UX, and Digital Products in the mobility company at Porto Seguro.• Establishing a culture of digital products and managing teams of product owners/product managers (Discovery and Delivery management). Creation of the first ProductOps team.• Planning and budget management (>15 million) for technology (OPEX and CAPEX).• Creation and management of technology teams in the mobility vertical of Porto Seguro Group (50+ employees), overseeing the entire development cycle, infrastructure, and support.• Portfolio Management.• Implementation and promotion of Open Innovation culture.• Modernization of architecture (cloud-first approach), implementation of DevOps, and observability.Key deliveries and results:• Financial organization and technology contracts review, resulting in savings exceeding 2 million (2022).• Optimization/modernization of legacy systems and digital transformation of operations (savings exceeding 3 million).• Implementation of agile methodologies in the vertical (creation of the digital tribe).• Implementation of Salesforce CRM module (in record time: 7 months).• Evolution of low/no-code platform to accelerate digitalization and company transformation.

São Paulo, Sp, Br

• I was responsible for the technical management and operation of the merchant management, taking care of discovery, development and delivery.• Implementation of the “observability” concept, focusing on operations• Development of competitive analysis and features focused on technology/products• Structuring and studying process and business indicators to define, create and execute strategic planningMain deliverables and results:• Implementation of the first “real time” solution (via APIs) in the national market for accreditation and affiliation of establishments.• Creation of the “API as a Product” concept within the affiliation, offering the market a range of new services.

Barueri, Br

• Responsible for managing the areas of digital transformation, backoffice, support (creation of the service catalog, knowledge base and review of service processes) and monitoring (implementation of APM and the concept of "observability", for intelligent monitoring of sales and business behavior for the creation of indicators and analysis of trends, behaviors and market data for decision making and creation of new products)• Responsible for the EDI team, as well acting as product manager for EDI Solutions• Created a strategic plan to implement a culture of innovation and implement digital transformation in all areas of the company, focusing on the experience of the company's main users (networks, distributors, industries, patients and interns)• Creation of the RPA team to automate the most critical processes• Presentation of results and reporting of the main IT indicators to the C-Level• Responsible for creation of the “Hyper Care” plan for the onboarding of new customers, where we create our processes and indicators with the most critical areas to guarantee the success of “onboarding” (increase of 20% in the satisfaction index of the industries and 5% more in the volume traded in the first 15 days).• Review and automation of the service processes, ensuring that 90% of the occurrences are answered within the defined SLA and SLO• Establish the indicators of the areas above and, through them, define new processes and action plans to support the company's growth (> 20% per year)

São Paulo, São Paulo, Br

 Responsible for the insurance company's technology area (development, production and infrastructure). Structured the company's information, through the creation of data lake, and creation of data governance, feeding the company's planning area, aiming at the future use of big data and machine learning, to study the behavior of policyholders and brokers and so assist them in making strategic decisions based on user behavior and engagement. Responsible for solutions related to IT architecture that supported digital initiatives, such as systems for monitoring the user experience, managing the sales funnel, monitoring social networks, dashboards for monitoring indicators, etc. Responsible for mapping the user's journey, defining and implementing relationship strategies aimed at Omnichannel together with the user areas, serving our main customers through applications, intelligent virtual assistants, self-service, social networks, intelligent communication platforms, etc. Through the implementation of improvements in the systems (new features for brokers, implementation of the virtual service agent, Bots, automatic dialer, improvement in processes aimed at customer relations, increases in the service channels), we had a decrease in the average time of call center service (-20%), reduction in the number of calls received (-15%), improvement in quality indexes (NPS), drop in bad debt (> 20%). Implementation of the inspection / installation of a tracker via mobile, using AI, ensuring efficiency and better management of the telematics processes. By automating processes and improving quote / issue systems, we were able to increase the volume of policies issued daily by 30%.

São Paulo, Sp, Br

 I worked at CIP (Interbank Payment Chamber) on a transformation front, seeking to define with the quality area a new development methodology that meets their needs, implementing a model of transformation of processes and people, making them agile and, consequently , bringing more results to customers and participants. Leader of the digital transformation of the business, working on changing processes, services, user experience, products and people. Implementation of indicators for the governance area

Ashburn, Virginia, Us

• Worked as a consultant for large companies, helping them to identify opportunities and provide improvements in business processes and, according to the context, delivering recommendations of actions and IT solutions);• I performed the development, implementation and monitoring processes, using BPMS methodology;• I worked as a software architect, helping customers to map and define the most adherent design best practices to existing or newly acquired technologies.• I assisted managers in the pre-sale of CSC own solutions in the development of "POC's" that attended customer expectations, showing new web technologies (cloud computing, own software, etc.), always using the best practices in UX and UI.

São Paulo, Br

• Project management for the internal clients and business partners;• Responsible for the relationship with the stakeholders, ensuring alignment to define the scope, developing the project plans, implementation schedules, testing and deployment strategies;• Project development control, involving all internal areas aimed at customers smooth progress of the project.• Ensure quality of ongoing projects, in compliance with PMI and ITIL practices.• Ensure the performance and availability of enterprise Web systems.

São Paulo, Br

- Seleção e utilização de métodos e ferramentas apropriadas à gerência e ao desenvolvimento dossistemas;- Desenvolvimento de programas (JAVA e C++)

Master Of Business Administration (Mba), Marketing Digital

Formação De Líderes Digitais

Bachelor’S Degree, Computer Science

Student Exchange Program, Letras - Língua Inglesa E Literaturas De Língua Inglesa