Who is Daniel Cathcart? Overview
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Daniel Cathcart is listed as Premise Technician at AT&T, based in Duncanville, Texas, United States. AeroLeads shows a matched LinkedIn profile for Daniel Cathcart.
Daniel Cathcart previously worked as Training Manager at At&T and Training Manager at At&T. Daniel Cathcart holds Bachelor'S Degree, Computer And Information Systems Security/Information Assurance from Champlain College.
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Email format at AT&T
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AT&T
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Profile bio
About Daniel Cathcart
Daniel Cathcart is a Premise Technician at AT&T.
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Daniel Cathcart's current company
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7 roles
Daniel Cathcart work experience
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Training Manager
Training Manager
Premise Technician
Sep 2015 - Nov 2023
Technical Support Master
· Performed Tier I & II IT support for enterprise level clientele using wireless and wired end users by documenting problem in Vz trouble management tool while maintaining top ten percentile performance in the company.· Analyzed and resolved a high percentage of initial customer contact involving PC/LAN, Mainframe, and Client Servers· Escalated customer problems utilizing Verizon ITHD management skillset and/or support groups providing timely response to phone calls.· Provided timely response to phone calls into the Tech Support hotline· Maintained call to guarantee and ensure value added customer service.· Effectively evaluated and provided LAN and WAN engineering configuration and implementation.· Optimize IPV4 and IPV6 connections for proper network operations.
Jun 2013 - Oct 2015
Store Manager
• Provided exceptional customer service to all customers while achieving team and company goals.· Effectively communicated with guests by expressing accurate, prompt, and effective replies to guests on the phone or when handling written correspondences.· Compiled general daily tracking reports and facilitates the data collection of special projects such as: debit card tracking, special event cancellations, reservation agents backing, debit/credit requests, and interdepartmental expense transfer requests.· Handled administrative duties to include placing supply orders, gasoline orders, and accounts receivable.· Demonstrated solutions to problems for guests and exceeded clientele expectations and resolved conflicts.
Sep 2014 - Jun 2015
Canvasser
· Maintained effective yet collaborative communication with internal and external stakeholders as well as new clients to seeking solicitation.· Oversaw and meticulously maintained key contact development and maintenance with a high volume of community leaders.· Scheduled and managed grassroots recruiting activities for ongoing and newly implemented activities.
Feb 2013 - Jun 2013
2 education records
Daniel Cathcart education
Bachelor'S Degree, Computer And Information Systems Security/Information Assurance
Associate Of Science (A.S.), Biology, General
FAQ
Frequently asked questions about Daniel Cathcart
Quick answers generated from the profile data available on this page.
What company does Daniel Cathcart work for?
Daniel Cathcart works for AT&T.
What is Daniel Cathcart's role at AT&T?
Daniel Cathcart is listed as Premise Technician at AT&T.
Where is Daniel Cathcart based?
Daniel Cathcart is based in Duncanville, Texas, United States while working with AT&T.
What companies has Daniel Cathcart worked for?
Daniel Cathcart has worked for At&T, Telvista Inc., Shell, and Con Soleil.
How can I contact Daniel Cathcart?
You can use AeroLeads to view verified contact signals for Daniel Cathcart at AT&T, including work email, phone, and LinkedIn data when available.
What schools did Daniel Cathcart attend?
Daniel Cathcart holds Bachelor'S Degree, Computer And Information Systems Security/Information Assurance from Champlain College.
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