Diplomado en Revenue Management

Complejo Grand Palladium Riviera Maya & TRS Yucatan- Desarrollo de estrategias comerciales y de Pricing para las marcas Grand Palladium, Family Selection y TRS del Complejo Riviera Maya.- Desarrollo de Forecasts semanales y Budget anual del Complejo. - Desarrollo de las Ofertas ofrecidas a los diferentes Mercados Emisores que forman parte del share.- Manejo de la gestión del inventario de los 5 hoteles dentro del Complejo.- Liderazgo de los Business Reviews Meetings quincenales con equipo comercial y operaciones de la Propiedad.-Alcance del cumplimiento del Budget anual 2023 al 101%, llegando a los cumplimientos de metas trazadas de ADR y GOP.- Planeamiento de la estrategia de Pricing durante la apertura del Family Selection Kantenah en Diciembre 2023.

• Joint work with the Director of Revenue in the planning and implementation of sales and pricing strategy for both hotels to maximize revenue and increase market share.• Maximize profitability by developing pricing strategies, improve system usage and performance, inventory management, and capitalize on loyalty program. • Achieved a result of 105% of our Budget outlined for the months of September, October and November in W Punta de Mita. These numbers surpassed the results achieved during the same months in 2019.• Achieved month-end results by + USD 50K over budget in St Regis Punta Mita during January and February 2021, despite travel restrictions in the USA and massive reservation cancellations, thanks to the redirection of Pricing strategy and, greater focus on the local market and also on long term stays.• Analysis of information and reporting tasks for Strategy Teams and Regional Team of CALA including but not limited to: weekly Strategy meetings, forecasting, channel distribution audits (Supernova), annual budget preparation.

• Maximize profitability by developing pricing strategies, improve system usage and performance, inventory management, and capitalize on loyalty program for a 7 Select Brand Hotels portfolio that I had in charge in different markets as Costa Rica, El Salvador and Guayaquil.• Leading, training and planning of the 2020 Budget Process in conjunction with my Strategy Teams and leading the weekly Strategy calls with the Hotels. • Contribution in the year-over-year growth of the RevPAR index of my portfolio in + 2.1pts. vs. 2018 and exceeding of the annual budget by +0.15%.• Responsible for assessing, analyzing and pricing group business, tour series and Airline Crews according to Sales Strategy planned by each Hotel.• Analyze information and develop reports for Strategy Teams and Regional Team of CALA such as monthly Forecast, Transient Trends Analysis, Transient Pace, among others.

JW Marriott Lima & JW Marriott El Convento Cusco• Analysis of demand and pricing trends through Marriott Revenue Management tools, Rate 360 ​​and Hotelligence systems. Creation and maintenance of rate codes in the Opera system and Marriott's reservation system.• Inventory Management of rooms for both properties. Report daily ADR closings and% Occupancy on STR's web portal.• Recognition by the JW Marriott Lima for being nominated as "Associate of the Year 2017",for the efficient performance in the different processes that I developed during this period.

• Carry out personalized on-Site Inspections of the Hotel to potential clients.• Prepare promotional material for International Fairs and visits to corporate clients. • Reception, attention and resolution of claims, requirements or inquiries from guests after their stay by phone or email. Process refunds to the credit card of the guests for erroneous charges. • Responsible for the Business Center, sending quotes and closing sales of boardrooms. As well as additional services such as audiovisuals support or Food & Beverage.

- Brindar atención personalizada a los clientes en ventanilla.- Realizar las diferentes transacciones financieras solicitadas por los clientes.- Manejo de dinero y cuadre de caja.- Ofrecer e informar sobre productos y servicios del banco.