• Managed global Sales Operations for Dell / VMware Partnership (Grew program revenue from $1B to $6B over five year period)• Supported demand planning & forecasting, KPI performance tracking, profitability improvement, headcount governance, and global process standardization• Enabled performance improvement initiatives (exceeded H1’24 margin growth targets, grew H1’24 Down Market focused account revenue at +10% premium Y/Y)• Managed projects to drive business efficiencies and process improvements: Partnered with IT to enable fully automated global analytics packages (90% cycle time reduction, ~16 hours/week resource time savings); Transitioned weekly forecast process from decentralized region-led model to centralized global model, reducing reconciliation time by 50% and driving same-day update capability• Supported Dell/VMW partnership alignment via executive performance reviews, strategic insight sharing, get-well initiatives, and process enablement

• Managed Quarterly Board of Directors Letter content & deliverables for President of EMC Global Sales (transformed process and assigned ownership 2012 – 2016)• Built and managed global Strategically Aligned Business Partner Operations Team ($4B annual revenue, 77% revenue growth in 2018), driving planning, analytics, commissions, and cross-partner processes enablement• Provided financial controllership governance for $500M Managed Services account portfolio, supporting planning, revenue reporting & deferral management, commissions enablement, and annual account reconciliation• Designed and implemented global Field Inventory management process controls and oversight, reducing quarterly balances $200M / 60%, increased revenue conversions +10%• Built and managed global teams of 7 resources in U.S., Argentina, and Panama

• Managed Global Professional Services Operations Team ($500M annual revenue)• Supported Global Planning, Analytics, and Commissions activities• Implemented Global Unbilled Revenue Optimization Process, applying global targets and commissions incentives to reduce aged unbilled account balances by 40%• Served international Professional Services operational support assignment Tokyo, Japan Q4'06 & Q1'07