Dan Cerveny Email & Phone Number

27881 Lorain Rd, North Olmsted, OH 44070

Valley View, Ohio, United States

Day to day oversight of network operations center, monitoring and supporting multi-site environmentsMaintain technical KB and internal documentation with connectivity detail for all data center devicesMonitor and manage redundant power, including busways, PDUs, and UPS systemsAuthorize secure data center traffic and maintain video surveillance and remote.

Valley View, Ohio, United States

Answered, prioritized, and provided level II analysis for incoming telephone, voicemail, email, and in-person requests for assistance from internal/external users experiencing problems with hardware, software, networking and other computer-related technologies.Handled problem recognition, research, resolution, and follow-up for routine user problems.

Greater Cleveland

Retail sales of all HP productsProducts include digital cameras, PDAs, desktop and notebook computers, inkjet & LaserJet printers, all-in-ones, scanners, ink, and paperDeveloped and maintained relationships with retail store managers and staff at locations Best Buy, CompUSA, Circuit City, Office Max, Sam’s Club, and Micro CenterContinuing education on all.

Cleveland, Ohio, United States

Provided student instruction on software programs including Microsoft Windows XP, Microsoft Office, primarily Word, Excel, Outlook, & Access, and instruction on alphabetic typing & numeric data entryProvided feedback to referring agencies on students’ progress in a timely mannerCase Management duties including obtaining properly signed success plans.

Cleveland, Ohio, United States

Direct communication with staff of 60 users in 3 locations concerning systems operationsDiagnosed and solved system hardware, software, and operator problemsProvided updates, status, and completion information to manager using problem request tracking system, via voice mail, e-mail, or in-person communicationCommunicated with MIS team (main office).