● Currently working on Azure Admin Certification, CISSP Certification, and improving management skills.● In progress collaboration with new Linux team to deploy of End User certified Linux build.● Assisted in multiple high-level mergers from the remaining offices in Texas down to my site.● Collaborated on a full network stack upgrade.● Reduced inventory to a single site for seamless support for the entire state of Texas.● Managed POC and Vendor relationships on all infrastructure aspects.● Created new global support and self help documentation to significantly reduce tickets.● Managed secondary level office support for continuous daily operation.● Completed Embark Leadership Development Program Q42023.

As first-generation solo site IT support for the state of Texas, daily tasks ranged from Mac/Server hardware and software troubleshooting to solutions engineer for experiment level projects. The core environment is an innovation technology laboratory with 300+ vanguard class engineers and architects.● Used ServiceNow ticketing systems to assess and resolve tickets.● Imaged Macs using JAMF, Windows using Adaptiva, and Linux machines. ● Administrated Windows Active Directory as a Primary User Contact for the site.● Utilized tools such as Bomgar, RDS, and Zoom to quickly and effectively assist users.● Managed inventory for the network, systems, and end-user equipment on all levels.● Alpha and Beta tested end-user HW/SW configurations to ensure quality end-user experience.● Trained and onboarded users on multiple internal platforms to quickly get them up to speed.Completed Projects:● Created a bespoke onboarding process that allows users to confidently begin working day 1.● Implemented processes to rotate disabled and new users within 1 hour, greatly minimizing downtime and fast-tracking all issues down to less than 2 hours.● Created K/Bs and Orientation documentation for self help for the site to reduce tickets.

As advanced support, daily tasks ranged from PC/Server hardware and software troubleshooting to project workhorse for new environments. The core environment was a classic technology laboratory with 800+ users that covered offices full of software engineers and architects, call center agents, and data center.● Supported the network and a wide level of users via phone, email, remote, and direct support.● Used BMC Footprints Ticketing and ServiceNow systems to assess and resolve tickets.● Administrated and supported the Exchange 2010 suite to Users and PCS.● Supported and inventoried a 90% Dell Environment with Windows 7-10 PCs and 10% Apple, laptops, tablets, Verizon Enterprise Apple cell phones, Canon printers, and peripherals.● Utilized tools such as SCCM, RDS, and VNC to quickly and effectively assist users.● Provided base support for Cisco AnyConnect VPN, Cisco Jabber, and Cisco Phones.● Administrated Windows Active Directory, Domain, Exchange, and Network Drives.Completed Projects:● Completed JAMF Certified Tech certification during this time. ● Deployed 50+ bespoke machines for a new call center.● Rolled out Windows 10 company-wide.● Deployed, supported, and integrated JAMF Pro Mac Management System corporate-wide.● Inventoried, updated or cleared legacy software and hardware.

As the first line of support, daily tasks ranged from PC hardware and software troubleshooting to the internal handyman. The environment was a classic engineering 2k+ user environment that covered offices full of engineers, warehouses, shops, and job site locations.● Supported the network and a wide level of users via phone, email, remote, and direct support.● Used FreshDesk Ticketing system to assess and resolve tickets.● Administrated and supported the Enterprise Office 365 suite to Users and PCS.● Supported and inventoried an all Dell Environment with Windows 7-10 PCs, laptops, tablets, Verizon Enterprise cell phones, Xerox and Brother printers, and peripherals.● Utilized tools such as Lansweeper, Leankit, Teamviewer, RDS, and DameWare to quickly and effectively assist users.● Supported the entire suite of AutoCAD applications from 2010 to 2017.● Provided support for Cisco AnyConnect VPN, Dropbox Account Administration, and CellControl.● Managed Windows Active Directory, Domain, Exchange, and Network Drive user accounts.● Full Officeserve Phone system support.● Base support for Wennsoft and Doc-Link Systems, Cylance Security, VMWare VSphere, McCormick, Conest, PDF-XChange, Newforma, and BlueBeam.Completed Projects:● Completed Apple Certified Associate - Mac Integration 10.8 certification during this time.● Created a custom image and system that allowed full support for legacy AutoCAD applications.● Simplified the Xerox Printer and HP Plotter management systems for easier support.● Traveled to jobsites to setup networks and securely bridge site connections using CradlePoints.

● Supported the network and a wide level of users via phone, email, remote, and direct support.● Used Spiceworks Ticketing system to assess and resolve tickets.● Supported the Office Suite.● Administered McAfee Encryption to PCs and supported users.● Supported and inventoried W7 PCs, Terminals, RDS, Windows Servers, network print servers, and peripherals.● Managed network cabling and maintained several network server racks.● Environment was based off the gGastro Suite.● Provided support for Cisco AnyConnect VPN.Completed Projects:● Motivated a secure electronic signing solution for C-Level users. E-SignLive.● Transitioned 30+ users Data, Active Directory, and Exchange accounts from an external network to Internal.● Overhauled and updated the Deployment server. Cut down deployments from several hours to 20 minutes.

As the first line of support, daily tasks ranged from PC hardware and software troubleshooting to the internal handyman. As a team player, I assisted the IT team and Director with heavy research and experience to deliver a reliable and worry-free IT environment.● Supported all levels of users that ranged from internal/external users to C-Level Executives.● Requests came in through the Jira Ticketing System. Tickets are then analyzed for solutions.● Primarily supported and inventoried a variety of Windows PCs, Macs, Laptops, Printers, APs, network, and all the associated software and hardware for all users using Belarc.● Software: Office Suite/365, Adobe Collection, Developer tools, Utilities, Runtimes, and Security.● Managed Windows Active Directory, Domain, Exchange, and Network Drive user accounts.● Installed network cabling and maintained several network server racks.● Full Vodavi Phone System support.● Fortinet firewall VPN support.● Maintained healthy relationships with vendors for maximum support and purchasing power.Completed projects:● Updated and improved the PC hardware purchasing list and saved the company significant amounts of money while delivering substantial overall improved performance for all users.● Cleaned up over a years worth of Jira IT tickets. This allowed the IT team to refocus their goals● Motivated the push to move from licensed Office suites to Office 365.● Helped expand the hard network in the office.● Researched and assisted implementing new endpoint security options that best suited the companies growing needs. The main options were ESET and Vipre Security. Additionally, I researched effective and easy to use encryption tools for C-level users.● Implemented Windows Deployment Services to save time imaging PCs and help test environments for users projects. Based off Windows Server 2012, I prepared custom Windows 7, 8, and 10 images, for all levels of users. Windows 10 was under general beta testing.

Contract work.● Traveled to jobsites and deployed PCs to customer specifications.● Upgraded and troubleshooted PCs.● Serviced the network for maximum performance. Acted as onsite support for remote technicians. ● Performed general preventative maintenance.

Was mentored on the basic day to day work of an IT Technician.● Assisted maintaining the network.● Upgraded and installed Cisco Wireless Access Points, HP network switches.● Troubleshooted PCs, Macs, and laptops. Basic maintenance and virus removal.● Swapped out printers, constructed RJ-45 cables, and managed Active Directory/Exchange users.● Assessed, researched, and proposed papers for future improvements.

Primarily worked the weekend night shifts.● Optimized and edited video files, satellite streams, advertisements, and live video with extreme detail for over the air broadcasting. The video files were then inventoried and archived.● Maintained computer automated system playlists for time critical broadcasting. [MasterPlay]● Camera operator for the Morning news.