• Making sure the vehicle is road worthy and legal by doing vehicle checks and reporting any defects to the manager.• Correctly load and secure totes ensuring all the customers' groceries are intact and fulfilled. • Follow routes and deliver grocery orders to customers sticking to a schedule.• Provide excellent customer service, handling any queries and issues professionally.

• Developed managerial skills by planning and running shifts that supervised, guided and motivated sales assistants to get stock replenished whilst ensuring products were merchandised using a planogram.• Managing sales assistants by monitoring the workload to ensure stock was being replenished efficiently by organising and delegating jobs whilst ensuring that good customer service was given at all times and motivating my team by sharing positive feedback and praise that resulted in job satisfaction.• Responsible for customer satisfaction by resolving any issues, complaints and dealing with refunds and exchanges. When dealing with refunds and exchanges I would have to use the store CCTV to check that the customer entered the store with the products this assisted with dealing with genuine returns and fraudulent ones. I would also take responsibility for the store safe whilst I run my shift so I had to count the cash and ensure that there weren't any discrepancies.

• Maintained health and safety guidelines whilst taking in deliveries from HGVs and unloading stock safely so it can be passed onto colleagues to put out on the shop floor.• Proactively assisting all customers by helping them shop, find stock and find ways to make their experience as fluid as possible by ensuring products were continually stocked and faced up to look presentable.• Dealing with customer issues whether positive or negative and remaining calm to find the best solution for the customer and raising concerns with management on behalf of staff and customers.

• Self-disciplined hard worker and organized.• Managed an efficient cleaning routine to ensure that all areas were cleaned and maintained to a high standard for the client

• Maintained the cleanliness of screens to ensure customers enjoy their big-screen experience whilst adhering to health and safety guidelines and efficiently completing the workload promptly to meet targets.• Proactively serve a diverse range of food and drink, issue tickets and handle bookings, including booking errors.• Meeting targets to upsell and work towards the company incentives to boost sales and customer satisfaction.

• Stock products promptly to ensure product placement to maximise customer exposure at all times, whilst maintaining health and safety guidelines and efficiently completing the workload.• Took responsibility to be a leader although I was a sales assistant which resulted in using my initiative to delegate jobs to others to create an efficient working environment so stock was replenished quickly saving time and money for the company.

• Supported vulnerable individuals to manage their daily activities and living as independently as possible.• Delivered effective communication by being tactful and sensitive to the needs of service users in all situations.• Safely administered medication and cared for the service user using care plans and maintained a log of medication taken and the care given to provide consistent care.

• Vital time management was required to ensure that trains were cleaned in the time given and to a high standard ready to depart as per rail timetables.• Maintaining health and safety regulations to ensure the safety of myself and others around me.

• Handling customer queries by phone, email, social media or face-to-face. • Handling customer complaints effectively, remaining calm and efficient when dealing with difficult situations and following the complaints procedure as per the company policy.• Handling all payment methods, cash and card, dealing with refunds, updating ride openings and closures using park display points.

• The ability to work alone without supervision and to follow job and safety instructions.• Flexibility to work in several different stores at short notice to fulfil contractual commitments.• Often working over my scheduled hours in order to exceed expectations. Constantly finding ways to make current procedures more efficient to save time and cost.

• Sought opportunities that allowed me to progress from a crew member up to a customer care assistant by taking the relevant training and learning new skills to advance to another job role.• Maintained a high standard of health and safety, cleanliness to ensure that the standards of food hygiene were met to provide safe food for customers.• Took part in the planning and partaking of the company bike ride to raise money for RMHC. Arranged raffle and in-store activity day by creating posters and running events to raise money which turned out to be a huge success raising over £500 from my store.

• Meet & Greet, showing customers to their tables providing them with their menu and taking orders for food and drink.• Remained calm and attentive even under pressure by continuing my duties of serving food and drink to customers, dealing with payments and general cleanliness of the restaurant and ensuring that customers were always happy and had the service they would expect.• Developed customer service skills and built professional relationships with customers by ensuring a positive customer experience and satisfaction whilst visiting the restaurant. Gained experience in both food and beverage preparation and health and hygiene regulations.