Daniel Chee Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Seattle, Wa, Us

Palo Alto, California, Us

Seattle, Wa, Us

Customer Success at Igneous means caring about customers and ensuring they get the best value of out their investment. My responsibilities begins with consulting with Solution Architects during Pre-Sales POCs all the way to managing the relationship post-sales. Pre-sales to ensure the customer's challenges and requirements can be solved with our solution and post-sales to ensure implementation and integration into complex workflows proceed smoothly so customers can seamlessly transition into data protection and management rather than simply find the next available storage array to store data.

Round Rock, Texas, Us

Managing a team of CSEs and empowering them to bring direct customer feedback into core engineering campaign teams to make educated, data driven decisions in product direction and engineering choices. Advocate on behalf of customers to effect change in quality, usability and feature functionality to enable future growth.

The "voice of the customer" in good times and bad. CSEs bring real world experience and understanding from customers back into conversations with Product Management and Core Engineering to build the next big thing. We guide Product Management in understand the true underlying ask of a customer, bringing broad knowledge of the various technologies employed by customers globally to build business plans requesting feature functionality that empower customers to build their future business on Isilon technology. We are also the key in validating development efforts within core engineering aligns with what customers are asking for in order to continue building their future with Isilon. CSEs look beyond the obvious, we look into the underlying functionality of the product to help identify areas of improvements visible and impactful to both internal sustainability and more importantly usability and serviceability for customers.

Round Rock, Texas, Us

Specialist sales engineer at EMC covering all file products including Isilon Scale-Out NAS and VNX Unified storage.

Round Rock, Texas, Us

The position is an amalgamation of a field support engineer, professional services engineer and account management. That is to say I was a jack of all trades.My primary responsibility is to manage a set of strategic accounts to ensure they are kept abreast of release updates, patch releases, etc. I also assist in determining if new code releases contain functionality or changes that may impact these customers.Secondary responsibility is to provide level 2 and 3 implementation services of Isilon technology from initial requirements gathering to installation and configuration all the way to production go live. My support responsibilities are limited to emergency engagements or priority support for the strategic customers I have direct responsibilities for.

Chesterfield, Mo, Us

Resource management in Agile methodologyProvide estimates on development change requestsProduction solution architect providing systems requirements, capacity planning and application enhancements Prioritize and manage incident, issues and defect escalationsAnnual operating budget planningManage a team of 26 developer and QA engineers in 2 continents and across 8 customers.

Chesterfield, Mo, Us

On Going Support Development LeadMentoring development engineers in resolving production issues.Balance incident priorities against long term project priorities.Manage and train a team of 6 developers in designing scalable software in a high available platform processing over $10M of transactions a day.Review project production readiness and evaluate risks of implementing day to day patches in production.Present root cause analysis and explain implementation details to customers ranging from Developers to Architects and Executives.Planning patch and service pack release cycles in production.Review and assist in architecting production system design including network interfaces, system scalability and operability.

Chesterfield, Mo, Us

Mentoring Tier 2 system administrators.Develop training plans for NOC engineers.Manage software releases into Production.Deployment of code to production servers.Manage all operational activities for the 2 largest customers of Qpass/Amdocs.Participate in network design and platform engineering planning.Participate in vendor evaluation and system validation events.Responsible for maintaining, tuning and deploying MS SQL databases.Debug J2EE code and produces root cause analysis.Create data retention (logs, database, Weblogic queues) and system access policies.Troubleshoot SSL certificate issues.

Seattle, Wa, Us

Test all UI components of Real.com's New and Entertainment pages.Test back end Java integration subscription management systems.Test back end integration with news aggregation sources.

Us

Administer UNIX/Linux server farm for Support departmentProvide technical support to customers in areas of licensing; networking, system configuration, performance and user training.Write technical notes, documentation and FAQ for customer knowledgebaseMaintain X keytable for UNIX product translating Windows keystroke to X key events.Develop NIS/NIS+ authentication module and Web Installer for product Perform deployment verification tests at customer premises.Maintain corporate website and develop front end to license manager application Provide training for sales and marketing staff

Bsc., Computer Science

Education record