Daniel Chang Assoc. Cipd Email & Phone Number

London, Gb

London, England, United Kingdom

• Manager of the operations department, responsible for the development of company-wide processes• Conceptualised and delivered on a new CRM company-wide which unified siloed workflows leading to internal efficiency improvements of 65% collectively across different job functions as a result of increased knowledge sharing and reduced duplication• Addressed underperforming departments which has so far led to a 29% decrease in employee dissatisfaction through process identification and… Show more • Manager of the operations department, responsible for the development of company-wide processes• Conceptualised and delivered on a new CRM company-wide which unified siloed workflows leading to internal efficiency improvements of 65% collectively across different job functions as a result of increased knowledge sharing and reduced duplication• Addressed underperforming departments which has so far led to a 29% decrease in employee dissatisfaction through process identification and realignment.• Established a new organisational division in Q1 2023 which has so far resulted in a 14% performance improvement in our sales function as a result of improved time management and resource allocation • Spearheaded and led business development workshops and activities which centred around organisational change, such as:o Process mapping in our lettings function which identified inefficiencies leading to a 34% reduction in workflow stepso Designed methods to engage staff to proactively migrate to a new CRM through increased stakeholder engagement and employee buy-in• Directly managing a team of 7 employees (across London and Mumbai) Show less

London, England, United Kingdom

- Strengthened the operational departments objectives and established myself as the ‘go to’ person for operational queries:o Translated top-level decision-making agendas into actionable organisation designo Developed and delivered on strategies to help the company scale through the use of technology and automation- Overhauled the onboarding process using a hands-on approach which resulted in a 92% staff satisfaction (from the previous 48%) score in employee-led evaluations of the… Show more - Strengthened the operational departments objectives and established myself as the ‘go to’ person for operational queries:o Translated top-level decision-making agendas into actionable organisation designo Developed and delivered on strategies to help the company scale through the use of technology and automation- Overhauled the onboarding process using a hands-on approach which resulted in a 92% staff satisfaction (from the previous 48%) score in employee-led evaluations of the onboarding process- Oversaw the launch of several new branches resulting in myself taking on a project managing role to effectively set task allocations to ensure timely delivery- Authored internal policy documents with a focus towards reduced staff ambiguity ensuring buy-in and compliance at all levels- Introduced new technologies around knowledge sharing and data retention which resulting in an 8% increase in ROI (approx. £19,500 annually)- Engaged with transformational activities (including stakeholder interviews) to successfully document processes to objectively question organisational actions against business objectives- Responsible for visualizing and proposing business solutions around operational bottlenecks, contributing to changes through organisational design Show less

London, England, United Kingdom

London, England, United Kingdom

Master Of Science (Msc), Human Resource Management And Organisational Analysis

Bachelor'S Degree, International Hospitality And Tourism Management, Upper Second Class Honours (2:1)

Activities and Societies: AIESEC Oxford