Daniel Christenson Email & Phone Number

- Managing a CSM team with a portfolio of 20+ Mid-Market and Large-Cap companies, responsible for $4.8M ARR- Scaling teams to successfully manage high-touch Priority 1 and critical customers- Maintaining customer retention above 95% while consistently achieving top profitabilityIdentified opportunity and directed engineers to virtualize Ralph Lauren Worldwide’s telecommunication enterprise- Handling high stakes critical and costly outages and telecommunications service… Show more - Managing a CSM team with a portfolio of 20+ Mid-Market and Large-Cap companies, responsible for $4.8M ARR- Scaling teams to successfully manage high-touch Priority 1 and critical customers- Maintaining customer retention above 95% while consistently achieving top profitabilityIdentified opportunity and directed engineers to virtualize Ralph Lauren Worldwide’s telecommunication enterprise- Handling high stakes critical and costly outages and telecommunications service issues- Turning around at-risk accounts and easing anxious and apprehensive customers- Mediated price increases while maintaining customer satisfaction, leading the charge for all account managers- Optimizing customer retention rates through initiatives utilizing ITIL and other service management frameworks Show less

- Regularly top monthly revenue with upwards of 20 new contracts in a month, culminating in multiple awards- Negotiated contract terms and conditions directly with businesses, assisting legal contract managers- Consistently achieved a top closing ratio and was relied upon to close difficult accounts- Directly involved in a sales effort that drove 10x growth of the company.

- Top performer in B2B sales of Toshiba telephone systems for SMB within a four-state region- Managed a Toshiba Business Partner branch, including running a sales and technical team of 40

- Awarded as one of the top in the nation in new car sales