Customer Success Engineers (CSE) provide technical deployment and implementation of products and services to customers. CSEs solve technical issues for end-users, work with developers, educate colleagues, and communicate with product managers. This role can be summarized as half technical and half customer facing.Experience:● 10+ years experience with Zendesk● 10+ years experience with Jira● 8+ years experience with Avangate/2Checkout/VerifoneResponsibilities:● Product Subject Matter Expert● Establish, nurture, and own relationships with current customers and partners● Serve as the main point of contact for customer/partner issues and escalations, engaging the appropriate resources and driving resolution and closure● Collaborate with colleagues across the organization (i.e. technology teams,commerce teams) to meet customer/partner needs● Manage partner (reseller program)● Assist customers with achieving desired outcomes by proactively suggesting solutions, communicating best practices, serving as a coach/change agent, and training new and existing customers on product capabilities● Ensure timely resolution to billing/payment/subscription issues (disputes, escalations, and reconciliations)● Review database and error reports (i.e. login errors, download activity) toproactively assist customers, ensuring customer success, and preventing churn● Take initiative to improve personal knowledge regarding relevant market andindustry (competitors, products, and other services available)● Troubleshooting & Problem Solving (Basic & Advanced)● Billing/Administrative Inquiry Solutions (Basic & Advanced)

ElephantDrive was acquired by CyberFortress (Jungle Disk - https://www.prnewswire.com/news-releases/elephantdrive-acquired-by-jungle-disk-to-create-consumer-backup-division-301552640.html)A customer success manager (CSM) supports your customers as they transition from sales prospects to active users of your products. They’re focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business. A customer success manager bridges the gap between sales and customer support, enhances product value and reduces churn, and keeps a “high-level view” of the support process. https://www.zendesk.com/blog/customer-success-manager/ElephantDrive powers ReadyNAS Vault, Vault Services, and GoDrive.● Reseller program manager.● Gatekeeper for all support portals in Zendesk.● Chargeback and payments specialist (2Checkout, PayPal Payflow).● Wearing different hats.

The beginning of a lifelong battle with a combination of chronic eye illnesses; the onset was abrupt, manifesting into a period of partial blindness and low vision. Mitigated with multiple eye operations; ocular implant, trabeculectomy, and more. Now following a strict regimen of eye medications.

Coull acquired RevUpNet in April 2012.Account development managers work with their company's sales organization to close deals with accounts that meet their ideal customer profile for maximum revenue. Individuals in this role work with their company's sales and operations teams to determine the profitability of a customer account.● Demo Presentations and Account Implementation/Setup● Retained all responsibilities/duties from previous role at RevUpNet.

RevUpNet was acquired by Coull.An affiliate marketing manager helps develop relationships between advertisers or vendors and affiliates, such as a website or sales company. As an affiliate marketing manager, your duties and responsibilities are to create new programs and campaigns aimed at the acquisition of new affiliates or to carry out campaigns for existing clients. You do this by utilizing data and reports to monitor campaign performance and determine how to optimize results for growth. You work with other marketing and technical professionals, such as web designers, IT specialists, and product marketers. There is also a significant research aspect to this job because you must seek out and attract new affiliates to grow your potential network.● Managed a portfolio of affiliate programs and assisted with SEM, keyword research, and copy writing.