• Managed a territory of accounts that spent $2,400 to $1M Annually on Cisco WebEx • Identified accounts as potential opportunities to expand their business in Cisco WebEx as a cost saving solution by locating where funds could be better utilized through usage reports • Scheduled and hosted Strategic Consults for customers in which we would discuss current/future growth of company and determining what sales model best integrated with their infrastructure • Responsible for managing… Show more • Managed a territory of accounts that spent $2,400 to $1M Annually on Cisco WebEx • Identified accounts as potential opportunities to expand their business in Cisco WebEx as a cost saving solution by locating where funds could be better utilized through usage reports • Scheduled and hosted Strategic Consults for customers in which we would discuss current/future growth of company and determining what sales model best integrated with their infrastructure • Responsible for managing customer engagement during the customer lifecycle • Heavily influenced and owned customer retention and revenue growth for an established customer base by serving as the liaison for all Webex related questions and guiding to correct channel • Effectively collaborate and build relationships with channel partners, field sales representatives, executives by collaborating on the communication to the customer of best product information • Understanding of the sales and procurement process for the Public Sector and Enterprise customer base by understanding the dynamic of how each vertical is differs when conducting business Show less

Working as a Data Analyst for Genesco Inc; analyzing customer feedback, pinpointing discrepancies, providing solutions, overseeing the day to day operations, and communicating with the brand manager and Converse Headquarters.

Worked as a Customer Service Supervisor training new agents on the floor while maintaining and increasing the strengths of experienced agents

Worked as a Customer Service Phone Representative communicating with customers, inputting contact information into a data base, and training new hires.

Sales