Daniel Nicoara Email & Phone Number

Coraopolis, Pennsylvania, Us

Provide Level 1 and Level 2 in-office, remote, and phone IT support to 2,000+ users nationwide.• Support all PA, TX, FL, NY, CA offices, satellite offices, and remote employees• Dedicated on-site CA office IT, Jan 2020 – Aug 2022; supported all IT aspects of the Mortgage Connect CA office• Aug 2022 transitioned to 100% remote from CA to TX; have since relocated from TX to FL as of Aug 2023• Frequent point of contact for addressing incident escalations, complex issues, initiatives, and projects• Have created over 20+ KBs that benefit the team and internal users; tasked with reviewing and maintaining SD KB database

Coraopolis, Pennsylvania, Us

Worked as an Independent IT Consultant within Orange County, Greater LA, and San Fernando Valley area.• Providing solutions based around client needs• Installing, troubleshooting, and repair of Windows Operating Systems and Software• Building, upgrading, troubleshooting, and repair of Windows PCs, devices, and hardware

Irvine, Ca, Us

Worked a long-term assignment supporting 3,000+ users for Edwards Lifesciences, across three primary roles. Was based out of their main campus, in Irvine, CA:• BREAK-FIX: provided on-site and remote support to user submitted Incidents and Requests. Worked these in a timely fashion and based on priority to meet SLAs• BUILD: tasked with imaging and configuring new and existing machines for Edwards Lifesciences employees. Imaging process was done via a PXE server• TECH STUDIO: provided fixed on-site support for users with walk-ins and appointments. Idea was inspired from Apple Store and Microsoft Genius Bar. Was a small space that could accommodate roughly six users at a time, where they could go for immediate IT support• On-site and remote support provided via ticketing systems (LANdesk, ServiceNow), phones, and remote tools (Bomgar) to all nationwide based users and overseas users• Supported wide range of users ranging from ELTs, VPs, admins, to engineers, sales, interns, and clean-room staff across all three roles (break-fix, build, tech studio)• Supported and provided information to users on new company-wide IT policy changes such as:USB policy implemented Q4 2018, restricting access to non-encrypted USB storage devices, which was managed by Symantec Endpoint Protection ManagerCloud storage and personal email policy implemented Q1 2019, restricting access to sending emails with an attachment from personal email accounts, on an EW machine. Also blocked access to non-EW approved cloud storage (iCloud, Google Drive, Dropbox, etc) • Supported various applications such as but not limited to: Windows 10, Windows 7, Symantec Endpoint Protection, Computrace, Cyberark, Cyberark EPM, Intune Company Portal, Office 365, Office 2013/2016, Visio, Project, Office Timeline, Adobe Pro DC, Snagit, Solidworks, Creo, Workgroup Manager (WGM), 3mensio, Tableau• Worked on various projects such as Windows 10 refresh, US THV Sales refresh, and o365 refresh projects

El Segundo, Ca, Us

Worked a contract supporting roughly 200 users for NVA, at both their main building, as well as their call center. Job duties and responsibilities include:• Providing on-site and remote support via Helpdesk ticketing system, office phone, and remote tools (LogMeIn Rescue, TeamViewer, RDP) to all users (roughly 200+ users)• Dedicated on-site technician at new CSC building (call center); Supported approx. 70 on-site users• Assisting direct supervisor with Helpdesk tickets and tasks when need be; Assisting Tier 1 and Tier 2 Helpdesk Technicians• Adding, removing, and managing user profiles in Active Directory• Break-fix, imaging (via Acronis), configuration, shipping, and/or receiving of desktops, all-in-one’s, laptops, printers• Configuration of new and existing users profiles/ machines• Onboarding, providing training for new hires, and deploying hardware/ software

Us

Worked a short contract at various Safeway stores throughout Southern California. Drove upwards of 200-300 miles a week. Job duties and responsibilities include:• Arriving at site location, unboxing and prep of hardware/ software to be installed• Pulling of old equipment, hardware, and cabling• Installation and testing of new equipment and hardware. Involved running new cables, cable management, installing and configuring new machines and equipment to company’s standards, ensuring new hardware/ software running properly• Troubleshooting devices• Packing and boxing of old hardware/ equipment to be picked up; Cleanup of work area/ site• Ability to work night shifts (7PM to 4AM*)

Fort Mill, Sc, Us

Worked a short contract refreshing printers at US Banks in and around the greater Los Angeles area. Drove upwards of 200 miles a week. Job duties and responsibilities include:• Checking in upon arrival with Command Center and site contact• Working together with US Bank employees to locate printers to be refreshed and replaced• Working together with the Command Center to configure new printers once online, confirming with site contacts that printers were functioning normally once configured, performing NVRAM on old printers to be picked up, boxing up old printers and receiving PO number from Command Center, and confirming with Command Center upon final checkout

Used remote tools to mitigate user issues with MS Office, Windows OS, Mac OS, hardware, software, network. Provided on-site support and deployment of desktops, laptops, peripherals to users at various locations across Greater LA area:• Provided Helpdesk support via ConnectWise ticketing system, emergency phone, remote tools (LogMeIn, LogMeIn Rescue, TeamViewer) and on-site support when need be• Supported upwards of 300 users across 20 companies in and around the Greater LA area• Los Angeles Museum of the Holocaust, Stand with Us, Tower Cancer Research Foundation, Kairos, Multiversal, Provivi, Metro, JMR, Cash In USA, ICR, etc.

• Worked as a Level One tester for a small company, Preferred Computer Repairs, LLC. Duties and responsibilities include, but are not limited to, meeting a daily quota, assembling, diagnosing, repairing, troubleshooting, and testing of laptops, all-in-one PCs, tablets, and desktops. As well as familiarity with their tester software, test bed system, and all other aspects of the job• Experience with various software, hardware, Windows OS, and various board models such as, but not limited to, Acer, Asus, Dell, HP, Lenovo, Sony, Toshiba• Other job duties included Inventory control and Overstock control

• Worked short contracts repairing PCs and mitigating software issues with PCs, laptops, and tablets• Worked with individual clients in and around the San Fernando Valley deploying PCs and installing MS Office 2010/2013, configuring Outlook, and installing/ configuring requested software (such as Antivirus and utility programs)

• Work as an eBay lister from home. Responsibilities included listing, sales, photo editing (using OLYMPUS Master 2), shipping, following through with customers and customer feedback• Merchandise includes vintage one-of-a-kind estate jewelry• Family owned business

• Worked as a currency trader for a small company, Catch The Turn, out of their Irvine office• Traded Forex using trading software platforms, Ninja Trader and Trade Station• Duties and responsibilities included: learning and understanding the Forex market, managing trades, growing the company accounts, learning how to use the companies trading software effectively, keeping up with news and current events that impact the market daily, and working closely with team members and supervisors to stay informed• Attended weekly meetings where team members would discuss upcoming economic releases, weekly performance, and weekly outlooks

• Worked as a private contractor at the Woodland Hills office for a small company, MinuteKey, which designed the world’s first self-service, fully automated key-duplication kiosk• Worked on various projects such as: building an excel sheet for their car key database, researching and cross referencing keys for their car key database, building an excel sheet where I stored data on hundreds of keys after making measurements with company equipment, and running dump tests on their kiosks• Did some clerical work such as: mailing packets, putting together packets which were sent out to FSRs’, and preparing mods for their machines. Latest project involved sorting for used test keys for recycling purposes as well as organizing their test key inventory

Holly, Mi, Us

• Worked with a team to accurately count inventory in various stores such as Ralphs, Gelsons, BevMo, Smart and Final, FoodsCo, Food4Less, Anawalt Lumber• Other job responsibilities and duties included recounting specific sections for an accurate count and helping clean up stores after finishing their inventory• Proficient in the use of the “Titan” RF4000

• Managed a jewelry kiosk for 12 months. Responsibilities and duties included sales, promotions, merchandising, store operations, daily management functions, and customer service• Built the work schedule that revolved around myself and the employees• Merchandise included diamond, gold, silver, and costume jewelry• Family owned business

Ada, Michigan, Us

• Worked with a team to provide products and sponsor others as Amway IBO’s• Studied the Amway products in order to present them properly to potential customers• Attended meetings twice a week where I would present a product or book, and explain to customers and future employees the nature of the business

Bachelor'S Degree, Information Technology

General Education + Information Technology

High School