Service Operations executive specializing in customer-centric performance improvements that increase revenue, improve cash flow and decrease costs.Connector: I Identify and correlate data, processes and motivations to effectively diagnosecustomer impacting performance issues that stall sales and impact productivity.Architect: I Construct data-driven, fact-based structural plans addressing customer needs that drive and create revenue, improve cash velocity and increase profit. Transformer: I Reshape the character of the organization to convert data and plans into measurable financial and customer success.