Daniel Contag Email & Phone Number

Ecuador

Ecuador

Santa Cruz Galapagos

Ecuador

Santa Cruz - Galapagos - Ecuador

• In charge of service in all areas• In charge of Executive team (6 executives: Front office, Housekeeping, F&B, Maintenance & Property, Operations, Guest services, Human Resources, Health & Safety)• Creation of SOPs for operation• Management of Cash Flow • Complaint management• Creation and fulfillment of Budget• Total Payroll 56 staff members• Suppliers management ( credit negotiations – Transport form mainland)• Food Cost management (2013 – 33% / 2015 closing… Show more • In charge of service in all areas• In charge of Executive team (6 executives: Front office, Housekeeping, F&B, Maintenance & Property, Operations, Guest services, Human Resources, Health & Safety)• Creation of SOPs for operation• Management of Cash Flow • Complaint management• Creation and fulfillment of Budget• Total Payroll 56 staff members• Suppliers management ( credit negotiations – Transport form mainland)• Food Cost management (2013 – 33% / 2015 closing figure 28.5%)• Calidad Q Certification• In charge of all IT in terms of Network and Wi-Fi, Phones, TV systems.• Refurbishment 2015: 4 Rooms change in Bathroom – Gymnasium – Change and reset all Network to MikrotiK managed network - reset all Main Driveway tiles – Pool heating – Fire system change for all the Hotel, Diesel Generator• 3 year contract started 2016 for series of 20 guests per week, one year has gone with success in satisfaction and operation of the 46 Groups in 2016 - 2017, 72 groups confirmed starting Jan. Show less

Plaza De San Francisco - Quito - Ecuador

• Opening of Operations• Full installation of ZEUZ PMS and further change to OPERA PMS• Staff Selection• Direct Departments in charge: Front Office, Housekeeping, Maintenance, IT, Security.• Costumer service in the entire Hotel.• General Manager cover in case of trip or absence• Creation of SOPs • Distintivo Q Certification• Creation and fulfillment of Budget

Quito - Ecuador

• 1 Restaurant, 10 event saloons• 80 staff members in my team (Kitchen & Service) • Event Menu Creation• Event sales and service Organization• Food Cost went from 33% down to 26%

Puembo - Ecuador

• 40 Staff members• Weddings and events sales & organization• Costumer Service

General Manager• Project management for opening• Design management and set up of Rooms, public areas, Spa Areas, Restaurant, Kitchen, Warehouses, Offices, IT, Maintenance)• Supervision on set up of: Air conditioned systems, Electric Generator, Laundry.• Gardens design• Coordination and supervision for the setup of a 140mts dock into the Chone river• Staff preopening training• Creation of SOPs• All Staff selection• Fidelio Express Installation Show more General Manager• Project management for opening• Design management and set up of Rooms, public areas, Spa Areas, Restaurant, Kitchen, Warehouses, Offices, IT, Maintenance)• Supervision on set up of: Air conditioned systems, Electric Generator, Laundry.• Gardens design• Coordination and supervision for the setup of a 140mts dock into the Chone river• Staff preopening training• Creation of SOPs• All Staff selection• Fidelio Express Installation Show less

• Part of the team that achieved Leading Hotels of the world membership• In charge of Operations, Guest Services, Front Desk• Supervision in Maintenance area.• Smart Voyager Certification• Projects supervision (Roof Changes, gardens, reforestation project, 4 new rooms build and added to inventory.• Covering General Manager on annual leaves or absence.• Medallion PMS Installation

• Front Desk Supervision• Guest Requirements, tours and activities coordination• Big Cruises guests management on departure and arrival through VIP Lounge (100 pax average) • Cover vacations for all executive positions including GM on annual leave or absence• VIP Lounge Refurbishment project• In charge of finding and purchasing specific international spare parts for all imported equipment in the Hotel

B.A. Hospitality Management, Hospitalidad

Education record

RPT (Ropa para Trabajar) * Toma de Tallas para uniformes de Agripac Conocimientos Complementarios Conocimientos de Software: Sabre, GPS.