Daniel Coppi Rauh Email & Phone Number

Joinville, Sana Catarina, Brasil

Responsible for AWS management, Billing analysis, Cloud security and LGPD consultant.

Joinville, Santa Catarina, Brasil

Responsible for developing CI automations in Python for the Fluig stack, within the company's private cloud (TCloud). Also developed integrations with GCP's CI/CD to migrate our product from VM to GCK (GCP's container engine).

Joinville, Santa Catarina, Brasil

Responsible for Azure DevOps management: project's permissions, parameters and access levels; Azure Agent deployment/installation; pipelines customization/creation (CI/CD); users management. Also, I had to use AKS to manage containers, pods and deployment groups.Outside Azure's "world", I developed some services automations using scripts (bash/powershell), infrastructure automation with Terraform and application healthcheck monitoring with Zabbix + Graffana.

Joinville, Santa Catarina, Brasil

Responsible for analyzing and presenting Key Performance Indicators (KPIs) and manage action plans for continuous improvement.Using Zabbix, I have developed a proactive healthcheck monitoring of our applications in order to assist in decision-making and mitigate the impact of customer-related incidents.Other than that, I have also assisted with internal dashboard support using Tableau and PowerBI tools.

Joinville, Santa Catarina, Brasil

Responsável pela análise de incidentes dos produtos Transfer Price e IRPJ. Também fiquei responsável pela gestão da ferramenta de helpdesk. Melhorei a gestão de incidentes e de mudança, baseado nas melhores práticas do ITIL.Utilizei o Zabbix + Graffana para fazer healthcheck das nossas ferramentas e promovi melhorias no processo de manutenção.Posteriormente, assumi o desafio de atender as ferramentas internas da empresa (extratores) e adaptar os processos de suporte para uma… Show more Responsável pela análise de incidentes dos produtos Transfer Price e IRPJ. Também fiquei responsável pela gestão da ferramenta de helpdesk. Melhorei a gestão de incidentes e de mudança, baseado nas melhores práticas do ITIL.Utilizei o Zabbix + Graffana para fazer healthcheck das nossas ferramentas e promovi melhorias no processo de manutenção.Posteriormente, assumi o desafio de atender as ferramentas internas da empresa (extratores) e adaptar os processos de suporte para uma área, até então, inexistente, criando um novo time de atendimento dedicado a elas. Show less

Joinville, Santa Catarina, Brasil

I first stepped into the Key Accounts team, where we offered a "closer" support for NeoGrid's solutions (CT-e, NF-e, and NFS-e), foucosed on top-notch quality and continuous improvements on our customers servers. This closer approach, led me to do various client-centric improvements that truly made a difference for both sides.Later, I transitioned to the Regular Accounts team, working on the same platforms, but with a different approach, like incident management, change management (plan… Show more I first stepped into the Key Accounts team, where we offered a "closer" support for NeoGrid's solutions (CT-e, NF-e, and NFS-e), foucosed on top-notch quality and continuous improvements on our customers servers. This closer approach, led me to do various client-centric improvements that truly made a difference for both sides.Later, I transitioned to the Regular Accounts team, working on the same platforms, but with a different approach, like incident management, change management (plan and execution), and strategically laid out and plan and execution of action plans (whether it was from in-depth server scans, proactive checks, or crisis navigation).Eventually, my journey led me to the Delivery Team, where had to tight the relationship with our customers, manage projects, and spearhead the rollout of the Neogrid Fiscal Suite. Show less

Joinville, Santa Catarina, Brasil

I was responsible for infrastructure management (telephony, LAN, Datacenter, firewall, daily backup routine and Zabbix monitoring), custom Progress development and internal Helpdesk (hadrware and software issues). I also planned and executed two projetcs: renewing the telephony system (cabling and service provider) and the phisycal relocation of our local datacenter.

Joinville, Santa Catarina, Brasil

Responsible for requirements gathering and Java customizations development, as well as on-site deployment and post-delivery support.

Joinville, Santa Catarina, Brasil

I started as an intern in the Research & Development (R&D) team, assisting in projects, daily tasks and in prototypes development.In 2006, I was hired as full-time employee and joined the Customer Services Team, focused on developing customizations in Progress for Datasul EMS Suite. One year later, I joined the customer support team, helping companies to solve issues in Datasul EMS, WebDesk, Screen Optimizer, and DB.Decision solutions."