Architect and oversee the development of custom ServiceNow Application(s) for Space and Facilities Management to empower Work Place Services (WPS) to manage Spaces / Assets / People within the workplace that align with business requirementsArchitect and oversee the development of COVID related IWMS products to support the back to work effort for Fortune 500 companies at scale Provide technical best practices, architecture and code review to assure quality controlEstablish systems and process to streamline development tasksCultivate a culture of growth and collaborationLead SCRUM Ceremonies for multiple teams

Partner with product managers on strategic planning, roadmap development, and feature prioritization for cloud-based enterprise workplace management software.Work directly with clients to understand their business requirements, translate their needs into platform specifications, and provide technical guidance and support to drive platform adoption and utilization.Designed, developed, and implemented an integrated workplace management system (IWMS) for ServiceNow to optimize the management of 100+ buildings with 10k+ spaces with 10k+ employees.Built and maintained KPI reporting systems to enable healthcare clients to track and analyze millions of clinical assets, ensuring FDA compliance and increasing operational efficiency.Decreased system load times by 80% and improved engineering efficiency by proactively identifying and fixing critical bugs, utilizing a cache-first approach, and ensuring code reusability where possible.Designed, developed, and launched Nuvolo’s HR integration with ServiceNow’s self-service portal to bring together Facilities, HR, and IT in a single platform, enabling clients to maximize their investment.Led a team of 8 developers to build employee request features and a manager UI to streamline the self-service portal, enable task tracking, and execute administrative changes.

Architect and Oversee the development of IWMS Reservation application to allow workers to return to work safe and sound to support the hybrid workspace of tomorrowBuilding IWMS solutions for the hybrid workspace of tomorrow with a team 5 developers

Architect and developed an IWMS End User Application to allow employees to navigate and streamline through the onboarding processProvide a configurable experience(s) that is able to adapt and evolve to any customer requirementsRefactor legacy code to support future enhancements and configurations to reduce technical debt

Provide a full fledge custom Space and Facilities Management application while bringing key features to the core product.Deep dive into business requirements to gather the root of the request in order to provide a rigorous solution.Enhancing and refactoring legacy code to provide a clean custom & configurable solution that is built on the ServiceNow platform.Guide and mentor Jr. developers through council & empowerment.

Designed features to allow admins to validate discovered content, generate the necessary tasks for business processes, and view a dashboard display of the current status of all tasks in a domain separate instance, improving infrastructure management at scale and creating a reusable product for monetization.Built a domain separation feature for admins to separate data, processes, and administrative tasks into groupings and enable access control to increase information security and data privacy.Developed a platform tour system to educate new users and drive product adoption and utilization.Worked directly with Fortune 500 clients to design self-service portals and improve system usability.Collaborated with a team of 6 engineers to decrease service portal development time from 6 to 2 weeks.Mentored junior developers on key coding skills to improve overall code quality and engineering efficiency.