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Rode bicycle from New City Kids in Jersey City, NJ over to New City Kids in Grand Rapids, MI. Over 800 miles in ten days through PA, OH and MI for the organization that mentors and pays inner city high school kids to be a mentor to grammar school kids. In turn, they learn the soft skills and responsibilities that help them get in to college. New City Kids has a 90% success rate of their kids graduating college with a Bachelors degree.

- Deputy Fire Safety Manager- Played an integral role during Hurricane Irene and Hurricane Sandy incidents at Liberty Harbor (staff scheduling, tenant organization meetings, providing updates to all buildings, ensuring the safety of all tenants and making sure that the tenants\owners that chose to stay throughout the ordeal were taken care of.)- Facilities Organizer assistant- Supervised three shifts 24/7 which consisted of 9 full-time concierge and 3 part-time concierge within two rental buildings and one condo facility, each consisting over 100+ units. - Memorized 85% of all tenants/homeowners by name and unit - Update management on daily activities (Parking violations, tenant concerns and\or requests, maintenance issues).- In addition to the day-to-day concierge roles, I’ve also been one or more of the following to most of my tenants: career advisor, dog walker, cat-sitter, life coach, housing coordinator, moving coordinator, facilities management, parking facilitator, security personnel, and most importantly, a person they all trusted and confided in. A person who listened.★

- Daily batch monitoring of multiple applications including OPICS, Montran and Autosys.- Performed daily, weekly and monthly backups. - Incorporated Veritas for all restore documents\databases as requested by bank employees. - Provided all current and resolved shift activities to the following shift manager. - Built Windows and Red Hat servers using PXE Boot. - Configured all server builds' operating system, DNS, patch management, fiber optic connectivity, rack and stack and down to the cable management.- Met 72-hour SLA on all server builds. - Provided remote-hands support for system administrators as needed. - Integral part of quarterly Disaster Recovery exercises and validations. - Assisted Autosys group in developing and implementing notifications for Autosys jobs needing immediate attention. - Trained data center personnel on new applications intended to improve Autosys monitoring. - Assisted in training Bangalore technicians during the phase-out period. - Also trained groups and provided support for an in-house alerting system for Autosys.

- Promoted to Lead Analyst on May 2003.- Provided desk side support when required by the bank which included network connectivity, printer maintenance, installs\upgrades and basic troubleshooting issues.- Supported various applications including Citrix, VPN, Zantaz, Montran, Opics, PeopleSoft, SecureID (RSA), Blackberry, Lotus Notes among many other bank wide applications.- Documented every call handled using the Remedy ticketing system.- Maintained a 70% or better first call resolution rate.- Responsible for administering Windows and Lotus Notes accounts as well as other various security-based accounts.- Assisted in coordinating Disaster Recovery exercises as well as provided desk side support for on-site test personnel.