Responsible for implementing, analyzing, and improving internal processes and procedures. Manage office administration and company operations relating to group travel to Ireland, UK & mainland Europe.

- Provide technical training and practice materials for coaches, including U10 Training Manual- Volunteer recruitment in partnership with JPYS Board members- Encourage coaches to acquire grassroots coaching licenses from US Soccer- Communicate with volunteers and coaches to promote and reinforce JPYS Code of Conduct, technical training principles, and parent responsibilities- Provide weekly email correspondence around practice & game schedules and training plans- Oversee program registration, including implementing registration cap and waitlist processes- Assign players and coaches to teams- Coordinate practice and matchday location/time with JPYS Fields Committee- Act as main point of contact for parents, coaches, and players' concerns/questions

- Provide technological support for fans experiencing ticket entry issues- Learn ticketing and sales software- Ensure safe and efficient flow of fans into the stadium- Memorize Stadium layout and guide fans to appropriate sections based on ticket (Club/Executive Suites, GA, Numbered sections, etc.)- Determine optimal allocation of staff to entry gates

The Boston Unity Cup is a city-wide adult soccer tournament celebrating Boston’s diverse community around a shared passion for sport. ​Hosted in collaboration with local leaders, community organizations, non-profit programs, and the City of Boston Mayor’s Office, the Boston Unity Cup is a testament to the power of partnership and what our city can do when we come together.

• Negotiated with FedEx and UPS to reduce shipping rates 30% and shorten transit time• Initiated cross-departmental projects with Sales to increase sales volume and profitability• Measured operational efficiency and profitability via KPIs in a monthly report• Established and maintained supplier network and negotiated to reduce YoY supplies costs by 15%• Managed all domestic and international order fulfillment and product flow• Organized employee schedules, payroll, goal-setting, goal-reviewing, and performance evaluation• Managed Operations team growth from 3 to 10 employees through employee recruitment, interviewing, hiring and training• Coordinated all logistical requirements for Sales showcases and retail events• Initiated distribution plan to reach and sustain 98% on-time delivery rate across all sales order channels• Reviewed and ensured company compliance with OSHA safety regulations• Created 20 Standard Operating Procedure manuals as part of training program for new hires• Calculated production capacity to ensure efficient order fulfillment during peak and offpeak demand periods• Implemented 6-Sigma audits to continuously identify areas for process improvement• Reduced order turnaround time from 10 to 5 business days across all sales order types

Acted as Operations director during club’s inaugural League Two season in United Women’s Soccer Division.• Initiated sponsorship outreach and researched streaming platforms for matches• Managed gameday operations and all liaised between club and league officials• Launched network of affiliate football clubs to maximize talent pool

• Assisted in field set up and various operational duties• Assisted in data entry for performance evaluation and recruiting• Helped develop team practices and manage drill-work

• Created international and domestic cost calculator in Excel to assist sales department communicate total landed cost of orders• Created forecasting model in Excel to determine optimal re-order points for warehouse supplies throughout peak demand periods• Established shipment database to support improved rate negotiations with UPS• Presented findings and negotiated improved rates with UPS

• Assisted in bar service and customer engagement• Managed and organized floor operations of bussing teams during shift• Managed inventory of alcohol and glassware for service and customer-facing bars• Responsible for presentation and aesthetic of dining and lounge areas

• Main dispatcher for Eagle Escort service• Logged and maintained records of pickups and rides• Responsible for customer interactions and communications between drivers and passengers