Daniel Cuthbert Ii Email & Phone Number

Snellville, Ga, Us

Snellville, Ga, Us

Georgia, United States

Nationally known as one of the first modern media companies with a broad reach across connectivity, technology, entertainment, news, and advertising pillars. Promoted from a sales associate in less than one year.• Entrusted to lead appointed store in building deep relationships with customers by delegating tasks to sales staff to identify and implement organizational performance goals and project deadlines.• Address incoming and frontline customer inquiries and offer productive solutions that increase customer satisfaction with company services.• Update customer’s account information, maintain private records, and provide accurate documentation.• Planned and contributed to a customer-service training workshop for staff that increased overall performance, customer quality scores, and consistent team service rating to 4.75 on a 1-5 rating scale.• Maintains best-in-class customer satisfaction score of 100% through AT&T employee review survey.

Georgia, United States

• Configured and installed customer's home and/or business phone service, internet, and cable television• Provided user support by diagnosing network and device problems and implementing technical or procedural solutions.• Tested and evaluated hardware and software to determine efficiency, reliability, or compatibility with existing systems.• Established DirecTV satellite TV systems by installing equipment, climbing utility poles, running and pulling cable, programming and calibrating equipment while adhering to codes, regulations, and standards.• Maintained tools, U-Verse Company vehicle (Home Dispatched), and $40K worth of equipment.• Provided superior AT&T service experience with a 10/10 average customer rating and maintained over 90 percent efficiency and productivity.

Created over 30+ campaigns across the country from state, nonprofit and small business partners, partnering with both client-side and agency teams to provide solutions to business challenges including reaching new audiences, increasing revenue, increasing donations via in-app ads, creating a mobile first experience for customers, and reducing data entry time.• Managed a PSA campaign that garnered over 500,000 impressions on social media, including Facebook and Twitter, and movie theatre placements.• Managed grant-funded curriculum development and program evaluations for small and medium organizations. Worked in collaboration with several non-profit business owners to manage complex grant proposal processes, coordinate program evaluation metrics, and create online training materials for program participants.• Increased brand recognition and aided in the development of strategic marketing and advertising partnerships that increased sales by 45% for service providers.• Planned and contributed to customer-service training workshop for non-profit & business staff that resulted in increasing overall participants' service rating to 4.75 on a 1-5 rating scale received from guest satisfaction/participant surveys.• Devised and built campus visit communication workflows and surveys during initial stages of product execution, maintaining implementation timeline on track during a period of team transition.

Los Angeles County, California, United States

• Took high-quality images for clients and provided retouching and color correction using Adobe software. • Build authentic relationships with clients, leading to a 75% repeat business customer base, which included national magazine features. • Determined project goals, locations, and equipment by studying assignments and consulting with clients to best meet their needs.• Organized contracts and paperwork materials for each client and managed the photography studio.• Ensured operation of equipment, including troubleshooting malfunctions, maintaining inventory and arranging repairs.