Project Manager
CurrentProject Manager within Epiq’s Managed Services (EMS) for client services. Managing long-term, contractual relationships with clients. Providing project management leadership to clients for all matters across the EDRM cycle. That includes solutions within Relativity / Relativity One for clients from everything to workspace creation, document processing, database setup and layouts, document review, productions, and case closure.Collaborate with Sales, Operations, Customer Service and other business segments to fulfill client needs. Clients are advised on Epiq offerings and advised on increased productivity and savings by relying on Epiq as a partner. Heavy emphasis on building and expanding client relationships that lead to renewed agreements with company. Work with clients on day-to-day needs, manage monthly accounting and billing under contract, oversee customer service team that handles client requests, and provide leadership on meeting client KPI targets. Hit personal monthly billing goals and track team members billing on client matters.Work with director and client managers to meet all client goals while fulfilling Epiq’s core customer service goals.