Director Community Operations
Current
Sep 2021 - Present
AeroLeads people directory · profile
Daniel Chan Email & Phone Number
Highly experienced, analytical and technology savvy people leader with expertise in global & startup scale customer experience planning & support operations management.
at
Instawork
1 work email found
@pptsolutions.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Highly experienced, analytical and technology savvy people leader with expertise in global & startup scale customer experience planning & support operations management.
Location
Chicago, Illinois, United States
Who is Daniel Chan? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Daniel Chan is listed as Highly experienced, analytical and technology savvy people leader with expertise in global & startup scale customer experience planning & support operations management. at Instawork, based in Chicago, Illinois, United States. AeroLeads shows a work email signal at pptsolutions.com and a matched LinkedIn profile for Daniel Chan.
Daniel Chan previously worked as Director Community Operations at Instawork and Director of Customer Care at Vivid Seats Llc. Daniel Chan holds Mba, Business - Management Information Systems from University At Albany.
Company email context
Email format at Instawork
This section adds company-level context without repeating Daniel Chan's masked contact details.
{first}.{last}@pptsolutions.com
86% confidence
AeroLeads found 1 current-domain work email signal for Daniel Chan. Compare company email patterns before reaching out.
Profile bio
About Daniel Chan
Highly motivated, analytical and technology savvy leader with extensive experience in award winning & best-in-class Omni-channel customer experience, strategy planning, support operation delivery, go to market planning, drive customer engagements & success, project management and technology deployments for large and small organizations with abilities to be a high level thinker while being hands-on to ensure the organization’s success.I have a great passion for customer success and I have broad knowledge covering a wide range of business and technical skills, enabling me to be successful in detecting and mitigating customer pain points in a high-touched customer facing environment through multiple channels. I have an exceptional capacity to enter new environments and able to immediately to produce clear-cut results from the start with with expertise in:Customer Experience Strategy PlanningGlobal Operation Planning & ExecutionWorkforce Management & Capacity ForecastingMulti-Channel Support OperationProject Management & ImplementationBusiness Analysis & TransformationCustomer Insight & SegmentationNet Promoter Score (NPS)/Customer Satisfaction (VoC) AnalysisPerformance Management & AnalysisContinuous Process ImprovementProduct Integration & Operation Readiness PlanningSelf-Service (IVR/Mobile/Web) Design & Operations Avaya, Genesys, Incontact Telephony Call RoutingBusiness Model DevelopmentBusiness Process OutsourcingVendor/Partner Contract NegotiationWFM tools & Real Time ManagementIndustry Award-Newsweek #1 Customer Service for Ticketing industry (2020)J.D. Power and Associates Award for #1 Wireless Prepaid (Non-Contract) Customer Satisfaction: Virgin Mobile USA (2006, 2007, 2008, 2012)Boost Mobile (2011)
Listed skills include Outsourcing, Cross Functional Team Leadership, Program Management, Customer Experience, and 46 others.
Current workplace
Daniel Chan's current company
Company context helps verify the profile and gives searchers a useful next step.
9 roles
Daniel Chan work experience
A career timeline built from the work history available for this profile.
Director Of Customer Care
Vivid Seats Llc
Jan 2018 - Mar 2020
Head Of Global Business Process Improvement & Reporting Analytics
Jun 2016 - Jan 2018
Senior Consultant
Provide strategy and recommendations to improve client customer service operation, agent performance metrics, assist in managing client/3rd Party supplier relationship, and reengineer operational model to drive operational efficiency assisting with basic customer service, customer retention and complex technical support inquires
Jul 2015 - May 2016
Consumer Operations Manager
Lead support operations manager responsible for managing and growing 2 new startup outsourced customer service teams, develop support service strategy for B2C products, meet financial performance targets, collaborate with product / technology owners to improve operation performance providing live account inquires, payment related services, order.
Apr 2014 - Mar 2015
Care Analytics Engagement Manager
Lead manager responsible to deliver Sprint’s Prepaid customer operations data analysis projects for Sprint Customer Management (CM) Operations Support Performance Analysis team servicing over 10 million inbound calls. Responsible to reduce operating costs and improve customer satisfaction through performing deep dive studies analyzing operational.
Oct 2012 - Jun 2013
Care Finance Manager
Lead manager supervising a team of 6 professionals for Sprint Prepaid Customer Management (CM) Strategy Planning team following Virgin Mobile USA merger accountable to manage multiple functional areas. Responsible to develop annual business operation and technology plans, manage financial planning and analysis, establish financial, operational (KPIs/SLAs).
Jan 2010 - Oct 2012
Director Of Care Strategy And Planning
Director of Customer Care responsible to oversee multiple functions of Customer Care team and manage 3 direct reports to deliver all Customer Care business planning and reporting activities. Responsible to develop business strategy plans and targets including financial planning for an annual budget of $70M, develop operations and technology requirements.
Dec 2005 - Dec 2009
Senior Consultant
Management and information technology consultant focused on Customer Relationship Management (CRM) products offerings to collaborate with clients to add value into client’s business and customer servicing capabilities. With strong expertise on customer experience design, enhance end to end customer servicing experience by improving contact center.
Jul 2000 - Nov 2005
2 education records
Daniel Chan education
Mba, Business - Management Information Systems
University At Albany
Bachelor Of Science, Business
University At Albany
FAQ
Frequently asked questions about Daniel Chan
Quick answers generated from the profile data available on this page.
What company does Daniel Chan work for?
Daniel Chan works for Instawork.
What is Daniel Chan's role at Instawork?
Daniel Chan is listed as Highly experienced, analytical and technology savvy people leader with expertise in global & startup scale customer experience planning & support operations management. at Instawork.
What is Daniel Chan's email address?
AeroLeads has found 1 work email signal at @pptsolutions.com for Daniel Chan at Instawork.
Where is Daniel Chan based?
Daniel Chan is based in Chicago, Illinois, United States while working with Instawork.
What companies has Daniel Chan worked for?
Daniel Chan has worked for Instawork, Vivid Seats Llc, Groupon, Ppt Solutions, Llc, and Google.
How can I contact Daniel Chan?
You can use AeroLeads to view verified contact signals for Daniel Chan at Instawork, including work email, phone, and LinkedIn data when available.
What schools did Daniel Chan attend?
Daniel Chan holds Mba, Business - Management Information Systems from University At Albany.
What skills is Daniel Chan known for?
Daniel Chan is listed with skills including Outsourcing, Cross Functional Team Leadership, Program Management, Customer Experience, Project Management, Strategic Planning, Customer Service, and Team Leadership.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial