• Develop, optimize, and automate ad hoc reports generated daily, weekly, and quarterly.• Supplement Risk Adjustment processes through query building, data extraction, and analysis.• Participates in ongoing training for analytic and business intelligence tools including Power BI, and Tableau.• Participates on departmental and Health Plan project teams as needed.• Performs or aids Risk Adjustment in the development of basic programs using data integration programming languages and tools.• Performs necessary statistical, analytical, and operational support in the submission of federal and state regulatory filings for Risk Adjustment operations.• Assisted in monthly procedural change to improve attestation reporting and provider payments.• Develop new reports using SSIS, SQL, and Excel for managerial action and strategy.

● Opened new health plan for Washington State● Achieved 85%-day one incident response and closure rate● Reduced managerial errors in onboarding by creating a New Hire Matrix● Increased reporting process efficiency resulting in 99% inventory accuracy

● Saved thousands in outsourcing fees by programming multiple custom forms and reports● Achieved 50% increase in CRM utilization by developing new training curriculum● Improved forecasting by 25% by creating an Excel based sales analysis and tracking tool● Maintained 95% system uptime for 200+ users over 10-mile radius

● Achieved $75,000 sales quota by implementing a CRM sales follow-up program● Delivered 80% productivity goal in consumer deliverables and consulting services● Led value-added product seminars for increased sales, profitability, and customer satisfaction

● Increased productivity 20% through inventory management system optimization● Saved $50,000 by designing an integrated point-of-sale and supply chain system● Improved order accuracy through creation of custom data extraction and web integration system