Daniel Dahl Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

I am a solutions-driven Director with extensive experience in delivering solutions by improving people, process, and technology to meet client business objectives while managing multiple resources to achieve firm goals.

Greater Chicago Area

* Responsible for a budget of $7.4 million. Reduced operating budget from $10 million to 7.4 million over past three years* Responsible for a $15.6 million vendor budget; Manage multiple vendors from RFP through life of contract* Direct a team of 68 business professionals in the U.S. and 160 in India* Provide strategic direction for five distinct client services; health eligibility data, client specific benefits accounting reports, health plan data management, direct billing and payments, and carrier relationship management* Manage a client portfolio of 200 clients (across 5 services), of which two-thirds are Fortunes 500 top companies* Play critical role in sales meetings with prospective clients* Leverage extensive knowledge of LEAN methodology and integrate it into operations* Strategic partner with health insurance organizations across the United States, Puerto Rico and CanadaServices I Manage:* Health Plan Eligibility Reporting (Connections)* Benefits Accounting Reporting (Financial Manager)* Direct Billing and Payments for COBRA and Retiree participants. * Carrier and Vendor Relationship Management

* Managed a client portfolio of 175 clients, of which two-thirds are Fortunes 500 top companies* Manager for a team of 50+ business professionals located across the United States and Noida, India* Provided leadership for two service areas; health eligibility data and client specific benefits accounting reports* Team’s responsibilities include ongoing delivery of health eligibility, client consulting and benefit’s financial reporting* Benefits financial reports are used by clients to pay health and welfare vendors $1.8 billion a month* Delivered 600 million participant level records to 120 health plans each year (99.99% accuracy rate)* Revolutionized data transmission timing in the health industry by moving from the industry standard of weekly transmissions to daily transmission* Led the development of the first end-to-end service team in Noida India which consists of 15 colleagues

Benefits Outsourcing* Manage relationship of 12 key clients* Work with senior management to discuss department strategy and vision* Implement benefits website and interactive voice response systems for key businesses across the U.S.* Customize benefits outsourcing product to include a vast array of benefit areas as well as custom functionality* Oversee annual benefits enrollment program for over 25,000 employees* Orchestrate seamless communication between client contacts, programmers and other key decision makers* Work with sales during system implementation to ensure client satisfaction

Master of Business Administration - Globalization

Project Management – Operations Consulting – Incorrect Payment Recovery* Provided bi-monthly updates to executive council led by divisional vice president* Worked directly with the IT Group to optimize current Claim Recovery application to streamline reconciliation of overpaid claim dollars* Recouped $28 million dollars from claims paid incorrectly * Oversaw the development of a data mart that will be used to identify an additional $15 million due to duplicate claims and inaccurate coordination of benefits provided by other insurersProject Management – Customer Relationship Management (CRM) – Service Center Operating Model* Helped develop core initiatives that standardized all service center processes and deployed them across 17 service centers

Mba, Globilization

3.7 GPA

Bachelor Of Business Administration, Information Management (Mis)

Activities and Societies: Delta Sigma Phi