• Collaborate with project stakeholders to gather and document project requirements for distribution to remote design engineers, including training and providing ongoing troubleshooting solutions• Negotiate and draft statements of work, contract agreements, and process flow objectives with clients• Generate and maintain project tracking tools to project timelines and provide transparency of process to stakeholders• Analyze and implement projects with a focus on revenue, costs, and achievability of customer satisfaction• Create and maintain strong relationships with contractors and clients to ensure lines of communication stay open and free• Provide quality assurance of contractor work to consistently deliver the highest standards of output

• Lead team of remote design engineers for multiple customer projects, including Lightgig, Microstation V8i Conversion, Cell Towers, FTTX schematic and design, As-Built Design, and Network Augments (TWC, Verizon, Summit Broadband, AT&T)• Performed quality assurance and contractor training reinforcement on production outputs• Created process documentation and provided initial contractor training for customer specific project requirements• Identified and evaluated contractor abilities and assigned work opportunities/training to promote individual skill development• Implemented production processes, design requirements, software tools, and process efficiencies• Supported and promoted growth of business opportunities by gathering metrics and reliable estimations for sales• Coordinated workflow processes and timelines between contractors to ensure completion of production outputs

• Lead and trained team of remote designers on creation of construction packages for fiber build in Manhattan, NY• Performed quality assurance and project coordination for construction packages of proposed fiber routes• Created FTTP, materials projections, and schematic designs for block backbones and commercial customers• Standardized and streamlined production processes by implementing and enforcing tracking tools, adding new structure to address inefficiencies across production teams, and creating consistent design requirements

• Lead a team of 15 employees to design fiber optic cable networks, enabling the expansion and improvement of the commercial data network of Time Warner Cable• Created documentation, workflows, and communication tools to increase the productivity of an all-remote team, using Microsoft Word, Excel, Skype, Email, and Cisco Webex live and video meetings• Actively participated in company direction and growth by advising C.E.O. and D.O.O. about changes in customer requirements and employee strengths and developmental needs• Trained employees to use Microstation, Excel, tracking tools, and customer specific software

• Operated as a technology liaison between developers, business analysts from other business units, non-technical editorial, and product management groups in a multi-national electronic publishing organization • Analyzed and managed 22 simultaneous data cleanup tracks for a Netherlands based company, Kluwer Law International, over the span of 1 year, resolving data defects in 50,000 documents • Participated in the development and implementation of a Content Management System for Kluwer Law International; gathered business requirements through interview, guided business needs based on knowledge of operations processes, explored technical scope and limitations of multiple Content Management Systems, and delivered recommendations concerning how best to choose and implement the replacement system• Helped manage and implement user acceptance and regression testing of new products and tools; solved, tracked, and ensured remediation of defects• Wrote and maintained requirements and end-user documentation for tools, products, processes, and custom scripts (One example: Developed a script that scans any metadata field within Wolters Kluwer products, produces logs for analysis of defects, and performs automated rectification of defects)• Trained and mentored Business Analysts and non-technical coworkers on how to use new tools, and perform new roles or processes• Reviewed xml, analyzed scripted data manipulation processes (mostly PERL), and provided technical troubleshooting guidance for all products, including nightly news product(s) delivered via email, web-based system(s), and mobile applications

• Streamlined editorial and production processes by prescribing clear process steps, time-saving tools, and best practices for data maintenance, ensuring that the data was accurately updated and maintained• Coordinated workflows between editorial, data conversion, and production team members in order to achieve deadlines and maintain product quality,

• Investigated and solved issues dealing in markup language data errors, inter-document links, and failed electronic Extract and Assembly scripts

• Managed daily, weekly, monthly, and yearly print and electronic products for approximately four years of production cycles