Daniel Darmanin Email & Phone Number

Mississauga, Ontario, Canada

• Engage in sort, bundle, and delivery of mail addressed to homes and businesses on an assigned route.• Deliver mail that consists of letters, circulars, magazines, catalogs, and small packages to over 300 stops on daily route.

Toronto, Ontario, Canada

• Received public emergency and non-emergency calls and supervised response prioritization to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.• Relayed latest information to first responders via electronic means, telephone calls and radio responses.

Mississauga, Ontario, Canada

• Interacted with public to give directions, explain rules and regulations and respond to inquiries.• Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.• Adhered to strict screening techniques and procedures while conducting human screenings.• Conducted bag searches and performed pat downs of passengers to maintain secure, safe premises.

Mississauga, Ontario, Canada

• Call volume of 10 - 20 inbound calls per day.• Explained features, advantages, and disadvantages of various policies to promote insurance sales.• Calculated quotes and educated potential clients on insurance options.• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.• Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.

• Met targets of $10k - $20k in sales per week on average, 3-4 Life Insurance sales.• Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.• Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.• Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.• Calculated premiums and established payment methods.

Mississauga, Ontario, Canada

• Call volume of 60 - 100 inbound calls per day.• Met and exceeded targets of booking 10-15 appointments for branch, investment, or mortgage advice per week.• Provided support to clients for use of the RBC website and RBC app for basic usage to complicated technical problems.• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Offered friendly and efficient service to customers, handled challenging situations with ease.• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.• Selected to train new classes after reaching proficiency and exceeded sales targets and client experience goals.

Mississauga, Ontario, Canada

• Call volume of 10 - 30 inbound calls per day.• Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.• Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.• Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.• Responded to client concerns and questions about credit scores and methods to improve numbers.• Produced budget tools, educational support, and referrals for clients.

Mississauga, Ontario, Canada

• Call volume of 60-100 calls per day, mixed between inbound and outbound.• Met and exceeded sales targets, and specifically assigned to tougher sales campaigns to secure sales targets for the team.• Contacted prospective clients to generate new loans, deposits and business to achieve company production goals.• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.• Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.• Selected as a mentor to new agents to coach them around client experience and sales techniques.

• Call volume of 60 - 100 inbound calls per day.• Primarily respond to inbound calls regarding clients' credit card inquiries and meeting sales targets around credit card upgrades or balance transfers.• Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one.• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact• Contribute to team results by supporting all colleagues to be successful in meeting client needs.• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.• Became a mentor to new and experienced agents after exceeding targets.