- Agile Coach and Scrum Master for Agile teams implementing custom web-based solutions - Business Analysis practice area lead, responsible for defining process and documentation standards - Jira Administrator for multiple Scrum and Kanban engagements - Confluence Administrator for multiple internal and external engagements - Slack Administrator for multiple internal and external engagements

Managing Consultant - Mentor to Business Analysts on their projects and career progression - Member of Business Solutions Advisory Board - Advisor on Requirements Review Board

- Proxy Product Owner for Agile team implementing Microsoft Dynamics CRM - Agile Coach implementing Agile methodologies and best practices for partner, within CA Agile Central

- Proxy Product Owner for Agile custom software development team - Agile Coach implementing Agile methodologies and best practices for partner, within Atlassian Jira

- Business Analyst for Waterfall team implementing enhancements to Sitecore CMS and Cerner Millennium EMR - Defined future state business processes, technical documents and diagrams - Collaborated with development team to conduct system testing

- Business Analyst for Waterfall team implementing Electronic File Sync/share (EFSS) solution - Performed Application Rationalization analysis to identify applications and web services for retirement - Performed market analysis to identify best-in-class solution - Defined new Document Retention processes for maintenance of users and files on EFSS solution - Developed User Acceptance Test (UAT) scripts based on requirements for new EFSS solution

- Product Owner for Agile team developing several custom web-based software solutions - Performed Application Rationalization analysis on portfolio consisting of more than 220 applications, determining business value and usage, and providing sustain/re-develop/sunset strategy for each - Coordinated sunsetting efforts on multiple legacy systems and applications - Documented current and future state technical documents and diagrams - Performed cost/benefit analysis of all available solution alternatives - Liaised with end-users and UI/UX experts to define the user experience - Conduct system testing and led all aspects of User Acceptance Testing

- Business Analyst for Waterfall team implementing Microsoft Dynamics CRM - Documented current state business processes, technical documents and diagrams - Defined future state business processes, technical documents and diagrams - Generated data mapping and transformation rules between legacy systems and Dynamics CRM

- Business Analyst for Waterfall team developing custom web-based policy quoting system - Elaborated high-level strategic goals into business requirements for development of custom application - Generated data mapping and transformation rules between data elements located in multiple data stores - Documented future-state business processes, technical documents and diagrams, and UI mock-ups

Office365 Marketing and Renewals, Microsoft Inc. - Business Analyst for Agile team developing custom integrations within Salesforce Marketing Cloud - Documented O365 customer renewal and retention lifecycles - Defined campaigns within Salesforce marketing clout based on O365 lifecycles - Conducted testing of campaigns prior to iteration releases - Produced developer technical documentation for implementing the integration APIs, as well as step-by-step marketer instructions for using the integrations within SalesforceNcompass Registry Software Development, Navion Healthcare Solutions - Business Analyst for Waterfall team developing web-based clinical data management software - Defined and implemented role-based permission security model - Liaised with end-users and UI/UX experts to define the user experienceReport Builder Development, Salesforce Marketing Cloud - Proxy Product Owner for Agile team developing new data analytics tools within Salesforce Marketing Cloud - Facilitated formal and informal requirements gathering sessions to elicit customer’s business needs - Liaised with end-users and UI/UX experts to define the user experience

- Business Analyst for Waterfall team implementing PeopleSoft 9.1 Human Capital Management (HCM) - Facilitated formal and informal requirements gathering sessions to elicit customers’ business needs - Moderated fit/gap analysis sessions between customers and vendors, reviewing proposed vendor solution and ensuring customers’ needs were fully met - Performed Data Analysis while consolidating data from multiple government legacy systems - Served as Subject Matter Expert for several modules and foundation tables - Conducted UAT for multiple government agencies during several phases of ERP release - Supported Center of Excellence by providing post go-live support for newly implemented ERP modules

- Led geographically expansive project teams consisting of full-time employees, external volunteers and outside vendors, during multiple short and long-term Waterfall-based projects - Championed business process redesign projects aimed at analyzing and improving core business processes, leading to significant reductions in annual labor and material costs - Established and analyzed metrics for customer communications: including email marketing, continuous feedback surveys, and Web site usage; generating marketing data leading to more targeted and effective customer communications - Served as advisor on Board of Directors’ strategic planning committee

- Tasked with providing supply chain management support to customers and installation teams in the Caribbean and Latin American Region- Mediated and repaired between customers, colleagues, and suppliers, through the implementation of conflict resolution techniques, resulting in faster service times and increased customer satisfaction- Managed multi-million dollar inventory of cellular equipment for regional installation teams, leading to improved visibility of tools and installation components, increased availability to installation teams, and improved customer satisfaction- Negotiated and executed third-party service level agreements with logistics providers, including delivery, repair and reverse logistics of tools and installation components, resulting in improved support and service to all regional customers