Responsible for managing the helpdesk specialists whom are direct reports which includes mentoring, training, developing, monitoring KPIs, SOP creation, reporting on Metrics and work performance, interviewing and hiring. I perform process documentation, managing/supporting/maintaining the company infrastructure, helpdesk ticket report generation, asset management, vendor management, ordering/stocking/tracking of equipment, configuring and maintaining Sonicwall & Sophos firewalls and HP switches, and extensive support of Yardi software. I assist the VP of IT with budget-related matters and serve as his backup in most things. I am a point of escalation if the helpdesk cannot solve a problem. I also handle field work - setting up IT equipment in remote offices and trailers which includes running and terminating cables when needed. I work with VMWare, Server 2016/19, Group Policy, Exchange, Veeam, Meraki MDM, Sonicwall, KnowBe4 security training, Office 365, Kaseya, Labtech, Screenconnect, Sharepoint, iOS, SQL querying & data management, various building systems typical in apartment complexes (door & camera systems etc) and various other technologies on a daily basis in a rapidly growing, and very busy environment.

Responsible for clients IT infrastructure - network, server, backup and workstation-related issues. Network Security, Backup Solutions, Cloud-based Services, Virtualization, Managed Services, Exchange, Disaster Recovery.

Field service technician that provides on-site computer repair for both business and residential customers. Services range anywhere from virus removal to network/internet connectivity issues, network setup, printing issues, workgroup setup or computer performance issues. I also work in the deBugit store as needed, building PC’s or replacing parts, laptop parts replacement, diagnostics to determine root causes of computer issues, virus removal, RAM upgrades, OS reinstallations or repair, Boot issues/BSOD fixes, data transfers or a variety of other services. I was also responsible for managing the deBugit website and served as the Marketing Manager.

Competitive comparisons, market research, marketing budgets, product launch planning.

End-user and vendor technical support for OKI copiers, MFP devices and printers, customer service.