Provide technical support for Google Marketing Platforms working toward different KPI’s to achieve service excellence by answering reactive, transactional questions about the product submitted by internal and external customers. Top performer with autonomy working remotely from home during the COVID19 situation, achieving all the company’s goals not only in customer service but also in time resolution.

Analyse market trends and organise different campaigns across the year. Ensure profitability and maximum customer satisfaction. Orchestrate diversified operations, including visual merchandising, handling cash and payroll, and negotiating with suppliers. Develop and implement effective policies and sales strategies for increasing productivity and meeting company goals. Prepare and submit weekly business reports ensuring the achievement of financial targets. Collaborate effectively with cross-functional teams.